VIONITA PINEM, . (2013) TINGKAT KEPUASAN SISWA TERHADAP MUTU PELAYANAN DI JURUSAN BUSANA BUTIK SMK NEGERI 1 KOTA BEKASI. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.
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Abstract
Penelitian ini bertujuan untuk mengetahui tingkat kepuasan siswa terhadap mutu pelayanan di jurusan busana butik SMK Negeri 1 Kota Bekasi yang meliputi: bukti fisik, keandalan, daya tanggap, jaminan dan empati. Penelitian ini dilaksanakan di Jurusan Busana Butik SMK Negeri 2 Kota Bekasi. Waktu pelaksanaanya pada selasa, 16 Januari 2013. Variable yang diamati dalam penelitian ini adalah variabel tingkat kepuasan siswa. metode yang digunakan adalah metode survey dengan teknik deskriptif kuantitatif. Survey dilakukan terhadap 75 responden. Data diperoleh dengan dengan menggunakan instrument kuesioner yang dinyatakan valid berjumlah 47 pernyataan. Butir pernyataan dinyatakan valid apabila Item CITC (Corrected Item-Total Correlation)memenuhi syarat valid jika skor tersebut signifikan lebih besar dari nilai r pada tabel. Item CITC memenuhi syarat realibel jika skor tersebut secara signifikan lebih kecil dari nilai Cronbach’s Alpha maka nilai butir soal dinyatakan realibel Hasil penelitian menyatakan bahwa tingkat tingkat kepuasan siswa berdasarkan bukti fisik 4% kurang puas, 88% puas, 8% sangat puas. Kepuasan siswa berdasarkan keandalan 97,7% puas, kepuasan siswa berdasarkan daya tanggap 2,7% kurang puas, 90,7% puas dan 6,7% sangat puas. Kepuasan siswa berdasarkan jaminan 4% merasa kurang puas, 90,7 % puas dan 5,3% sangat puas, kepuasan siswa berdasarkan empati 4,3% siswa merasa kurang puas, 89,3% puas dan 5,3% sangat puas. Berdasarka kelima indikator yang telah di survey maka dapat di hitung dan di ketahui kepuasan siswa terhadap mutu pelayanan sarana prasaran dan administrasi akademik adalah: 1,3% kurang puas, 90,7% puas dan 8 % sangat puas. Dari kelima indikator tersebut pelayanan yang paling memuaskan adalah aspek keandalan, disusul kemudian aspek daya tanggap, aspek jaminan, aspek empati dan yang terakhir aspek bukti fisik. Dengan demikian dapat ditarik kesimpulan bahwa siswa jurusan busana butik SMK Negeri 1 kota Bekasi merasa puas dengan mutu pelayanan sarana prasarana dan administrasi akademik yang ada di SMK Negeri 1 kota Bekasi. ***** Research was to determine the level of students satisfaction for the quality of service in the department of fashion boutiques SMK Negeri 1 Bekasi which include: physical evidence, reliability, responsiveness, assurance and empathy. This research was conducted in the Department of Clothing Boutique SMK Negeri 2 Bekasi. Implementation time on Tuesday, January 16, 2013. Variables observed in this study were variable rate student satisfaction. method used is descriptive survey method with quantitative techniques. Survey conducted on 75 respondents. Data obtained by using questionnaires that otherwise valid instrument amounted to 47 statements. Grain statement declared invalid if the item CITC (Corrected Item-Total Correlation) qualifies valid if the score is significantly greater than the value of r in the table. Item CITC realibel eligible if scores are significantly smaller than the value of the Cronbach's Alpha value of items declared about realibel The results stated that the level of student satisfaction levels based on physical evidence 4% satisfied, 88% satisfied, 8% are very satisfied. Student satisfaction based on the reliability of 97.7% satisfaction, student satisfaction based on the responsiveness of 2.7% less satisfied, 90.7% satisfied and 6.7% were very satisfied. Student satisfaction based on the guarantee of 4% are not satisfied, 90.7% satisfied and 5.3% were very satisfied, student satisfaction based on empathy 4.3% of students feel less satisfied, 89.3% satisfied and 5.3% were very satisfied. Based upon the five indicators that have been in the survey, it can be calculated and student satisfaction in the know on the quality of services and academic administration means working paper are: 1.3%, less satisfied, 90.7% satisfied and 8% are very satisfied. Of the five indicators are the most satisfactory service is the reliability aspect, followed by aspects of responsiveness, assurance aspects, aspects of empathy and the latter aspect of the physical evidence. Thus it can be concluded that students majoring in fashion boutiques SMK Negeri 1 Bekasi city was satisfied with the quality of service infrastructure and academic administration at SMK Negeri 1 Bekasi city
| Item Type: | Thesis (Sarjana) |
|---|---|
| Additional Information: | 1). Esty Nurbaiti, S.Pd, M.Si |
| Subjects: | Desain Kostum, Tata Busana > Tata Busana |
| Divisions: | FT > S1 Pendidikan Kesejahteraan Keluarga |
| Depositing User: | Users 14685 not found. |
| Date Deposited: | 16 Sep 2022 06:17 |
| Last Modified: | 16 Sep 2022 06:17 |
| URI: | http://repository.unj.ac.id/id/eprint/36073 |
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