PENGARUH BILLING SYSTEM TERHADAP KUALITAS PELAYANAN DI TERMINAL PETIKEMAS KOJA

IBNU HASBI MAULANA, . (2025) PENGARUH BILLING SYSTEM TERHADAP KUALITAS PELAYANAN DI TERMINAL PETIKEMAS KOJA. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bermaksud guna menganalisis pengaruh sistem billing terhadap kualitas pelayanan di Terminal Petikemas Koja (TPK Koja). Sebagai salah satu terminal petikemas terbesar di Indonesia, TPK Koja mengadopsi sistem billing berbasis aplikasi untuk meningkatkan efisiensi operasional dan kepuasan pelanggan. Penelitian menggunakan metode kuantitatif dengan pendekatan survei terhadap 81 responden yang merupakan pengguna jasa di terminal tersebut. Data dianalisis menggunakan uji regresi linear sederhana, uji validitas, uji reliabilitas, serta analisis statistik deskriptif. Hasil penelitian mengindikasikan bahwasanya sistem billing memiliki pengaruh signifikan terhadap peningkatan kualitas pelayanan. Dimensi kecepatan, akurasi, keamanan, dan kemudahan penggunaan sistem billing secara konsisten memberikan kontribusi positif terhadap kepuasan pelanggan. Temuan ini mengindikasikan bahwa modernisasi berbasis teknologi tidak hanya meningkatkan efisiensi operasional, tetapi juga daya saing pelabuhan dalam memenuhi kebutuhan pelanggan yang semakin kompleks. Studi ini merekomendasikan optimalisasi fitur-fitur pada sistem billing untuk memastikan keberlanjutan peningkatan kualitas pelayanan di TPK Koja.***** This study aims to analyze the impact of the billing system on service quality at Koja Container Terminal (TPK Koja). As one of the largest container terminals in Indonesia, TPK Koja has adopted an application-based billing system to enhance operational efficiency and customer satisfaction. The research employs a quantitative method with a survey approach involving 81 respondents who are service users at the terminal. Data were analyzed using simple linear regression tests, validity tests, reliability tests, and descriptive statistical analysis. The results show that the billing system significantly impacts improving service quality. Dimensions such as speed, accuracy, security, and ease of use of the billing system consistently contribute positively to customer satisfaction. These findings indicate that technology-based modernization not only enhances operational efficiency but also strengthens the port's competitiveness in meeting increasingly complex customer needs. This study recommends optimizing the features of the billing system to ensure sustained improvements in service quality at TPK Koja.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Vivian Karim Ladesi, S.T., M.T. ; 2). Drs.Dadang Suyadi Suryasumirat, M.S
Subjects:	Teknologi dan Ilmu Terapan > Teknik Hidraulik, Pelabuhan, Irigasi
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	Ibnu Hasbi Maulana .
Date Deposited:	27 Feb 2025 06:33
Last Modified:	27 Feb 2025 06:33
URI:	http://repository.unj.ac.id/id/eprint/53783

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