VIQRI RAMADHANI, . (2025) ANALISIS QUALITY OF SERVICE DAN QUALITY OF EXPERIENCE PADA JARINGAN INTERNET WIRELESS LAN DI SMK NEGERI 1 JAKARTA. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.
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Abstract
Perkembangan teknologi informasi dan komunikasi mendorong kebutuhan akan jaringan internet yang andal untuk mendukung aktivitas, terutama di lingkungan Pendidikan. SMKN 1 Jakarta telah memanfaatkan jaringan Internet Wireless LAN untuk mendukung aktivitas pembelajaran dan pekerjaan sehari-hari. Penelitian ini bertujuan untuk mengukur kualitas jaringan Internet WLAN secara objektif dan subjektif di lingkungan SMKN 1 Jakarta dengan pendekatan Quality of Service (QoS) dan Quality of Experience (QoE). Pengumpulan data QoS didapatkan melalui pengamatan terhadap pemutaran video pada Youtube dengan menggunakan aplikasi Wireshark untuk mengetahui parameter throughput, packet Loss, delay, dan jitter, kemudian pengumpulan data QoE dilakukan dengan menggunakan kuesioner yang diberikan kepada 95 responden dengan jumlah butir pada kuesioner sebanyak 8 butir pertanyaan dalam bentuk skala Mean Opinion Score (MOS). Sampel dalam penelitian ini adalah guru dan siswa pada SMKN 1 Jakarta. Hasil penelitian ini menunjukkan nilai QoS pada jaringan Internet WLAN di SMKN 1 Jakarta pada jam istirahat lebih tinggi dengan nilai indeks 3,75 dari pada saat jam Kegiatan Belajar dan Mengajar dengan nilai indeks 3,5, namun kedua jam pengukuran tersebut masih termasuk pada kategori memuaskan menurut standarisasi TIPHON. Pada hasil pengukuran QoE nilai yang didapatkan berdasarkan parameter service setting-up time, service failure, audio quality, audio/video synchronization error, re-buffering, freeze image, incontinuous image with block, dan blurriness rata-rata nilai MOS yang diperoleh sebesar 3,88 yang termasuk pada kategori Bagus berdasarkan ITU-P.800.*****The development of information and communication technology drives the need for a reliable internet network to support various activities, especially in the field of education. SMKN 1 Jakarta has utilized a Wireless LAN Internet network to support both learning and daily work activities. This study aims to measure the quality of the WLAN Internet network at SMKN 1 Jakarta both objectively and subjectively using the approaches of Quality of Service (QoS) and Quality of Experience (QoE). QoS data was collected through observations of video playback on YouTube using the Wireshark application to determine the parameters of throughput, packet loss, delay, and jitter. Meanwhile, QoE data was obtained through questionnaires distributed to 95 respondents, consisting of teachers and students, with 8 question items based on the Mean Opinion Score (MOS) scale. The results of the study showed that the QoS value of the WLAN Internet network at SMKN 1 Jakarta during break time was higher, with an index score of 3,75, compared to 3,5 during teaching and learning hours. However, both measurement periods still fall into the "Satisfactory" category according to the TIPHON standard. For the QoE results, based on parameters such as service setting-up time, service failure, audio quality, audio/video synchronization error, re-buffering, freeze image, incontinuous image with block, and blurriness, the average MOS score obtained was 3,88, which is categorized as "Good" according to the ITU-P.800 standard.
Item Type: | Thesis (Sarjana) |
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Additional Information: | 1). Muhammad Ficky Duskarnaen, M.Sc. 2). Ali Idrus, S.Kom., M.Kom. |
Subjects: | Teknologi dan Ilmu Terapan > Teknik Komputer |
Divisions: | FT > S1 Pendidikan Teknik Informatika Komputer |
Depositing User: | Viqri Ramadhani . |
Date Deposited: | 24 Jul 2025 06:46 |
Last Modified: | 24 Jul 2025 06:46 |
URI: | http://repository.unj.ac.id/id/eprint/56712 |
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