ANALISIS PENERAPAN STANDARD OPERATING PROCEDURE (SOP) PENGADAAN BARANG DAN JASA PADA DIVISI PROCUREMENT PT MANDOM INDONESIA TBK

ANA YULIYANA, . (2025) ANALISIS PENERAPAN STANDARD OPERATING PROCEDURE (SOP) PENGADAAN BARANG DAN JASA PADA DIVISI PROCUREMENT PT MANDOM INDONESIA TBK. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

	Text Cover.pdf Download (2MB)
	Text Daftar Isi.pdf Download (203kB)
	Text BAB I.pdf Download (274kB)
	Text BAB II.pdf Restricted to Registered users only Download (319kB) | Request a copy
	Text BAB III.pdf Restricted to Registered users only Download (399kB) | Request a copy
	Text BAB IV.pdf Restricted to Registered users only Download (419kB) | Request a copy
	Text BAB V.pdf Restricted to Registered users only Download (143kB) | Request a copy
	Text DAFTAR PUSTAKA.pdf Download (282kB)
	Text Lampiran.pdf Restricted to Registered users only Download (1MB) | Request a copy

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan SOP pengadaan barang dan jasa pada Divisi Procurement PT Mandom Indonesia Tbk. SOP merupakan pedoman penting dalam mendukung efektivitas dan efisiensi operasional, termasuk dalam proses pengadaan. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan metode studi kasus. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi terhadap 5 informan yang terlibat langsung dalam proses pengadaan. Hasil penelitian menunjukkan bahwa implementasi SOP telah dilakukan dengan cukup baik dan menjadi pedoman utama dalam aktivitasoperasional, terutama melalui sistem e-Procurement. Namun, masih ditemukanbeberapa kendala seperti miskomunikasi dengan user, permintaan mendadak, dan keterbatasan vendor. Faktor utama penyebab kendala tersebut meliputi keterbatasan sumber daya manusia, kesiapan sistem, serta kurangnya koordinasi lintas divisi. Sebagai solusi, partisipan menyarankan peningkatan komunikasi, sosialisasi ulang SOP, fleksibilitas prosedur dalam kondisi tertentu, serta evaluasi vendor yang lebih ketat. Penelitian ini memberikan gambaran bahwa keberhasilan implementasi SOP tidak hanya bergantung pada dokumen prosedur, tetapi juga pada pemahaman, koordinasi, dan kesiapan organisasi dalam menyesuaikan prosedur dengan kondisi nyata di lapangan.***** Standard Operating Procedures (SOP) are essential in supporting organizational effectiveness by providing structured and measurable guidelines for carrying out operational tasks. This study aims to analyze the implementation of the SOP for the procurement of goods and services within the Procurement Division of PT Mandom Indonesia Tbk. Using a descriptive qualitative approach and a case study method, data were collected through in-depth interviews, non-participatory. observations, and documentation involving five informants directly engaged in procurement activities. The findings show that the SOP has been generally well implemented, with employees understanding and applying it in their daily operations. However, several recurring obstacles were identified, including unclear procurement requests, sudden urgent needs, incomplete documentation, and difficulties in finding suitable vendors. These issues are mainly caused by limitations in human resources, weak interdepartmental communication, and technical systemshortcomings. The study further identifies practical solutions, such as strengthening communication and coordination, conducting regular SOP socialization, and improving vendor selection. These efforts are expected to enhance the efficiency, transparency, and consistency of procurement practices. This research contributes to administrative science by offering contextual insights into SOP implementation in a multinational manufacturing company and emphasizes the need for continuous evaluation and adaptability in operational procedures.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Prof. Dr. Puji Wahono, S.E., M.Si. ; 2). Rizki Firdausi Rachmadania, S.E., M.SM.
Subjects:	Manajemen > Manajemen Kantor, Organisasi
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Ana Yuliyana .
Date Deposited:	01 Aug 2025 03:57
Last Modified:	01 Aug 2025 03:57
URI:	http://repository.unj.ac.id/id/eprint/57196

Actions (login required)

View Item