ANALISIS IMPLEMENTASI E-OFFICE PADA CORPORATE SECRETARY DEPARTMENT PT AGRINAS JALADRI NUSANTARA (PERSERO) (PENELITIAN PADA MAHASISWA SEMESTER VII TAHUN AKADEMIK 2025/2026 JURUSAN ADMINISTRASI PERKANTORAN DIGITAL FAKULTAS EKONOMI DAN BISNIS

NAIYA CINTA SABRINA, . (2026) ANALISIS IMPLEMENTASI E-OFFICE PADA CORPORATE SECRETARY DEPARTMENT PT AGRINAS JALADRI NUSANTARA (PERSERO) (PENELITIAN PADA MAHASISWA SEMESTER VII TAHUN AKADEMIK 2025/2026 JURUSAN ADMINISTRASI PERKANTORAN DIGITAL FAKULTAS EKONOMI DAN BISNIS. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Perkembangan teknologi informasi mendorong organisasi, termasuk Badan Usaha Milik Negara (BUMN), untuk mengimplementasikan sistem administrasi digital seperti E-Office guna meningkatkan efektivitas dan efisiensi pengelolaan administrasi. Penelitian ini bertujuan untuk menganalisis implementasi sistem E-Office pada Corporate Secretary Department PT Agrinas Jaladri Nusantara (Persero), dengan fokus pada alur kerja sistem, dukungan E-Office dalam pengelolaan administrasi, serta pemahaman dan keterampilan pegawai dalam mengoperasikannya. Penelitian ini didasarkan pada teori implementasi kebijakan dan sistem informasi, serta indikator keberhasilan E-Office yang meliputi kesiapan sumber daya manusia, kejelasan informasi, kewenangan, dan fasilitas pendukung. Metode penelitian yang digunakan adalah pendekatan kualitatif deskriptif. Pengumpulan data dilakukan melalui observasi, wawancara mendalam terhadap empat informan yang terlibat langsung dalam penggunaan E-Office, serta studi dokumentasi. Hasil penelitian menunjukkan bahwa E-Office telah memberikan dukungan positif dalam mempercepat proses administrasi, meningkatkan transparansi, dan mempermudah pelacakan dokumen. Namun, implementasinya belum sepenuhnya optimal karena masih terdapat hambatan pada proses persetujuan berjenjang, kendala teknis sistem, serta perbedaan tingkat pemahaman dan keterampilan pegawai. Dengan demikian, penelitian ini menyimpulkan bahwa keberhasilan implementasi E-Office tidak hanya ditentukan oleh sistem, tetapi juga oleh kesiapan sumber daya manusia, konsistensi prosedur, dan dukungan organisasi secara berkelanjutan. ***** Advances in information technology have encouraged organizations, including state-owned enterprises (SOEs), to implement digital administration systems such as E-Office to improve the effectiveness and efficiency of administrative management. This study aims to analyze the implementation of the E-Office system in the Corporate Secretary Department of PT Agrinas Jaladri Nusantara (Persero), focusing on the system workflow, E-Office support in administrative management, and employees' understanding and skills in operating it. This study is based on policy and information system implementation theory, as well as E-Office success indicators that include human resource readiness, information clarity, authority, and supporting facilities. The research method used is a descriptive qualitative approach. Data collection was carried out through observation, in-depth interviews with four informants directly involved in the use of E-Office, and documentation studies. The results of the study show that E-Office has provided positive support in accelerating administrative processes, increasing transparency, and facilitating document tracking. However, its implementation has not been fully optimal due to obstacles in the tiered approval process, technical system constraints, and differences in the level of understanding and skills of employees. Thus, this study concludes that the success of E-Office implementation is not only determined by the system, but also by the readiness of human resources, consistency of procedures, and continuous organizational support.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Dr. Munawaroh, M.Si. ; 2). Ferry Setyadi Atmadja, S.Sos., MPA.
Subjects:	Manajemen > Manajemen Kantor, Organisasi
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Naiya Cinta Sabrina
Date Deposited:	05 Feb 2026 08:44
Last Modified:	05 Feb 2026 08:44
URI:	http://repository.unj.ac.id/id/eprint/64194

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