ANALISIS KUALITAS SISTEM INFORMASI UANG KULIAH TUNGGAL (SIUKAT) UNIVERSITAS NEGERI JAKARTA MENGGUNAKAN METODE WEBQUAL 4.0

MELANI WIDI ASTUTI, . (2026) ANALISIS KUALITAS SISTEM INFORMASI UANG KULIAH TUNGGAL (SIUKAT) UNIVERSITAS NEGERI JAKARTA MENGGUNAKAN METODE WEBQUAL 4.0. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Perkembangan teknologi informasi mendorong perguruan tinggi memanfaatkan sistem informasi berbasis web untuk mendukung layanan akademik, salah satunya Sistem Informasi Uang Kuliah Tunggal (SIUKAT) Universitas Negeri Jakarta. Namun, belum ditemukan penelitian yang menganalisis kualitas SIUKAT menggunakan metode WebQual 4.0. Penelitian ini bertujuan untuk menganalisis kualitas SIUKAT berdasarkan tiga dimensi WebQual 4.0, yaitu usability, information quality, dan service interaction quality. Penelitian ini menggunakan metode kuantitatif deskriptif dengan instrumen kuesioner yang disebarkan kepada calon mahasiswa baru jalur SNBP Universitas Negeri Jakarta Tahun 2026. Hasil penelitian menunjukkan bahwa dimensi usability memperoleh nilai rata-rata sebesar 4,03, information quality sebesar 4,16, dan service interaction quality sebesar 4,08 yang seluruhnya berada pada kategori baik. Persentase kualitas masing-masing dimensi sebesar 80,65%, 83,18%, dan 81,67% yang juga termasuk dalam kategori baik. Berdasarkan hasil tersebut, dapat disimpulkan bahwa kualitas SIUKAT Universitas Negeri Jakarta telah memenuhi kebutuhan pengguna dengan baik berdasarkan ketiga dimensi WebQual 4.0. ***** The rapid development of information technology has encouraged higher education institutions to utilize web-based information systems to support academic services, one of which is the Single Tuition Fee Information System (SIUKAT) at Universitas Negeri Jakarta. However, no previous study has evaluated the quality of SIUKAT using the WebQual 4.0 method. This study aims to analyze the quality of SIUKAT based on the three dimensions of WebQual 4.0, namely usability, information quality, and service interaction quality. This study employed a descriptive quantitative method using a questionnaire distributed to prospective students admitted through the 2026 National Selection Based on Achievement (SNBP) at Universitas Negeri Jakarta. The results showed that the average scores for the usability, information quality, and service interaction quality dimensions were 4.03, 4.16, and 4.08, respectively, all of which were categorized as good. The quality percentages for each dimension were 80.65%, 83.18%, and 81.67%, respectively, which also fell into the good category. Based on these findings, it can be concluded that the quality of SIUKAT at Universitas Negeri Jakarta has met users' needs well across all three WebQual 4.0 dimensions.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Ressy Dwitias Sari, S.T., M.T.I. ; 2). Via Tuhamah Fauziastuti, S.Si., M.Ed.
Subjects:	Teknologi dan Ilmu Terapan > Teknik Komputer
Divisions:	FT > S1 Pendidikan Teknik Informatika Komputer
Depositing User:	Users 34193 not found.
Date Deposited:	05 Aug 2026 08:31
Last Modified:	05 Aug 2026 08:31
URI:	http://repository.unj.ac.id/id/eprint/67290

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