ANALISIS KUALITAS JARINGAN Wi-Fi “UNJ HOTSPOT (MAHASISWA)” DI GEDUNG G BERDASARKAN QOS DAN QOE

AISYAH CHENCHEN, . (2026) ANALISIS KUALITAS JARINGAN Wi-Fi “UNJ HOTSPOT (MAHASISWA)” DI GEDUNG G BERDASARKAN QOS DAN QOE. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Kualitas jaringan memiliki pengaruh langsung terhadap kualitas tampilan multimedia yang diterima pengguna, sehingga pengalaman pengguna (Quality of Experience/QoE) dalam mengakses internet sangat ditentukan oleh hasil pengukuran Quality of Service (QoS) yang tersedia. Penelitian ini bertujuan untuk menganalisis kualitas jaringan Wi-Fi “UNJ Hotspot (Mahasiswa)” di gedung G Universitas Negeri Jakarta berdasarkan parameter Quality of Service (QoS) dan Quality of Experience (QoE). Metode yang digunakan penelitian ini adalah tahap analisis pada Network Development Life Cycle (NDLC). Pengukuran QoS dilakukan dengan traffic capture di setiap lantai dengan menggunakan WireShark untuk mengukur parameter throughput, packet loss, delay, dan jitter. Pengukuran QoE dilakukan terhadap 28 responden dari 30 responden yang didapat, pengisian kuesioner dilakukan berbasis skala Mean Opinion Score (MOS). Hasil penelitian menunjukkan bahwa secara teknis, QoS jaringan Wi-Fi UNJ Hotspot (Mahasiswa) di gedung G memiliki performa terbaik yang diperoleh pada pengukuran di hari libur dengan throughput 2,871 Mbps di lantai 3 saat malam, packet loss 0,19% di lantai 2 saat siang, delay 3,196 ms, dan jitter 5,255 ms di lantai 1 saat malam. Kualitas teknis jaringan pada hari libur terbukti lebih baik dibandingkan pada hari kerja. Namun demikian, hasil pengukuran QoE menunjukkan tingkat kepuasan pengguna hanya berada pada kategori cukup dan buruk dengan rata-rata 2,561 dari 5 skala. Dengan enam parameter, yaitu audio quality, blurriness, edge noise, audio/video sync, service failure, dan service setting-up time berkategori cukup, dan empat lainnya berkategori buruk. Kata Kunci: Quality of Service (QoS), Quality of Experience (QoE), NDLC, MOS, Wireshark. ***** Network quality has a direct influence on the quality of multimedia content received by users; consequently, the user’s Quality of Experience (QoE) when accessing the internet is largely determined by the measurement outcomes of the available Quality of Service (QoS). This study aims to analyze the quality of the “UNJ Hotspot (Mahasiswa)” Wi-Fi network in Building G at Universitas Negeri Jakarta, based on QoS and QoE parameters. The research employs the analysis phase of the Network Development Life Cycle (NDLC) methodology. QoS measurements were conducted via traffic capture on each floor using Wireshark to assess throughput, packet loss, delay, and jitter. QoE measurements were administered to 28 respondents out of a total of 30, using a questionnaire based on the Mean Opinion Score (MOS) scale. The technical findings indicate that the best QoS performance for the UNJ Hotspot (Mahasiswa) Wi-Fi network in Building G occurred during measurements on a holiday, with throughput reaching 2.871 Mbps on the 3rd floor at night, packet loss at 0.19% on the 2nd floor during the day, delay at 3.196 ms, and jitter at 5.255 ms on the 1st floor at night. The network’s technical quality on holidays proved to be superior to that on weekdays. Nevertheless, the QoE measurement results reveal that user satisfaction falls within the "fair" to "poor" categories, with an average score of 2.561 out of 5. Of the ten parameters assessed, six—namely audio quality, blurriness, edge noise, audio/video sync, service failure, and service setting-up time—were rated as "fair," while the remaining four were rated as "poor." Keywords: Quality of Service (QoS), Quality of Experience (QoE), NDLC, MOS, Wireshark.

Item Type:	Thesis (Sarjana)
Additional Information:	1). M. Ficky Duskarnaen, S.T., M.Sc. ; 2). Bambang Prasetya Adhi, S.Pd., M.Kom.
Subjects:	Karya Umum > Karya Tulis Perguruan TInggi Teknologi dan Ilmu Terapan > Teknologi (umum) Teknologi dan Ilmu Terapan > Teknik Komputer
Divisions:	FT > S1 Pendidikan Teknik Informatika Komputer
Depositing User:	Aisyah Chenchen .
Date Deposited:	06 Aug 2026 02:25
Last Modified:	06 Aug 2026 02:25
URI:	http://repository.unj.ac.id/id/eprint/67529

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