ANALISIS FAKTOR KETIDAKSESUAIAN LEAD TIME PENGIRIMAN UNIT ALAT BERAT TERHADAP SERVICE LEVEL AGREEMENT (SLA) PADA PT TRAKTOR NUSANTARA

NAYA RAHMAULIYA SYAHPUTRI, . (2026) ANALISIS FAKTOR KETIDAKSESUAIAN LEAD TIME PENGIRIMAN UNIT ALAT BERAT TERHADAP SERVICE LEVEL AGREEMENT (SLA) PADA PT TRAKTOR NUSANTARA. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

	Text FILE COVER.pdf Download (3MB)
	Text FILE BAB 1.pdf Download (400kB)
	Text FILE BAB 2.pdf Restricted to Registered users only Download (492kB) | Request a copy
	Text FILE BAB 3.pdf Restricted to Registered users only Download (493kB) | Request a copy
	Text FILE BAB 4.pdf Restricted to Registered users only Download (671kB) | Request a copy
	Text FILE BAB 5.pdf Restricted to Registered users only Download (337kB) | Request a copy
	Text FILE DAFTAR PUSTAKA.pdf Download (349kB)
	Text FILE LAMPIRAN.pdf Restricted to Registered users only Download (2MB) | Request a copy

Abstract

Penelitian ini bertujuan untuk menganalisis ketidaksesuaian lead time pengiriman unit alat berat terhadap Service Level Agreement (SLA) serta mengidentifikasi faktor-faktor penyebabnya pada PT Traktor Nusantara. Penelitian ini menggunakan metode kualitatif deskriptif dengan pendekatan fishbone diagram kategori 5M (Man, Machine, Method, Material, dan Environment). Data diperoleh melalui dokumentasi data pengiriman unit alat berat periode 2024 dan 2025 serta wawancara semi terstruktur terhadap empat narasumber yang dipilih menggunakan teknik purposive sampling, dengan triangulasi sumber pada level manajerial. Hasil penelitian menunjukkan bahwa dari total 4.898 pengiriman unit alat berat, sebanyak 305 pengiriman (6,23%) mengalami ketidaksesuaian terhadap SLA. Ketidaksesuaian tersebut terkonsentrasi pada wilayah Sampit, Samarinda, dan Medan dengan tren yang berbeda pada masing-masing wilayah. Tingkat ketidaksesuaian di wilayah Sampit meningkat dari 41,76% menjadi 65,05%, sedangkan wilayah Samarinda menurun dari 16,89% menjadi 1,89% dan wilayah Medan menurun dari 19,61% menjadi 12,64%. Hasil analisis menggunakan fishbone diagram menunjukkan bahwa faktor Environment merupakan faktor penyebab yang paling dominan, meliputi perubahan jadwal kapal, kondisi cuaca, kepadatan aktivitas pelabuhan, dan kelangkaan bahan bakar solar. Temuan penelitian menunjukkan bahwa efektivitas monitoring dan planning pengiriman menjadi faktor pembeda utama antara wilayah yang mengalami perbaikan kinerja SLA dan wilayah yang mengalami peningkatan ketidaksesuaian, meskipun menghadapi kondisi eksternal yang serupa. Penelitian ini menyimpulkan bahwa ketidaksesuaian lead time pengiriman dipengaruhi oleh kombinasi faktor eksternal dan efektivitas proses internal perusahaan, khususnya pada aspek monitoring, planning, dan koordinasi lintas fungsi. *** This study aims to analyze the non-conformity of heavy equipment delivery lead time to the established Service Level Agreement (SLA) and to identify the factors causing such non-conformity at PT Traktor Nusantara. This study employed a descriptive qualitative method using the fishbone diagram approach with the 5M categories consisting of Man, Machine, Method, Material, and Environment. Data were obtained through documentation of heavy equipment delivery data for the 2024–2025 period and semi-structured interviews with four informants selected using purposive sampling, with source triangulation conducted at the managerial level. The results indicate that out of a total of 4,898 heavy equipment deliveries, 305 deliveries (6.23%) did not meet the established SLA. The non-conformities were concentrated in the regions of Sampit, Samarinda, and Medan, each showing different trends. The non-conformity rate in Sampit increased from 41.76% to 65.05%, while Samarinda decreased from 16.89% to 1.89%, and Medan decreased from 19.61% to 12.64%. The analysis using the fishbone diagram revealed that the Environment factor was the most dominant cause, including changes in shipping schedules, weather conditions, port congestion, and diesel fuel shortages. The findings also show that the effectiveness of delivery monitoring and planning became the main differentiating factor between regions that experienced SLA performance improvement and those that experienced increasing non-conformity, despite facing similar external conditions.This study concludes that the non conformity of delivery lead time is influenced by a combination of external factors and the effectiveness of the company's internal processes, particularly in terms of monitoring, planning, and cross-functional coordination.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Vivian Karim Ladesi, S.T., M.T.; 2). Nur Azisah, S.T., M.T.
Subjects:	Ilmu Sosial > Industri, Buruh, Produksi Ilmu Sosial > Transportasi
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	Naya Rahmauliya Syahputri .
Date Deposited:	12 Aug 2026 09:37
Last Modified:	12 Aug 2026 09:37
URI:	http://repository.unj.ac.id/id/eprint/70360

Actions (login required)

View Item