KOMUNIKASI INTERPERSONAL KEPALA PRODUKSI DAN STAF PRODUKSI DALAM MENINGKATKAN KINERJA STAF PRODUKSI SATUAN PELAYANAN PEMENUHAN GIZI (SPPG) X DI BEKASI UTARA

DHAFFY'WILDANURRAHMA WAHYUDYANTI, . (2026) KOMUNIKASI INTERPERSONAL KEPALA PRODUKSI DAN STAF PRODUKSI DALAM MENINGKATKAN KINERJA STAF PRODUKSI SATUAN PELAYANAN PEMENUHAN GIZI (SPPG) X DI BEKASI UTARA. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

	Text Cover.pdf Download (1MB)
	Text BAB I.pdf Download (621kB)
	Text BAB II.pdf Restricted to Registered users only Download (770kB) | Request a copy
	Text BAB III.pdf Restricted to Registered users only Download (720kB) | Request a copy
	Text BAB IV.pdf Restricted to Registered users only Download (1MB) | Request a copy
	Text BAB V.pdf Restricted to Registered users only Download (377kB) | Request a copy
	Text Daftar Pustaka.pdf Download (367kB)
	Text Lampiran.pdf Restricted to Registered users only Download (1MB) | Request a copy

Abstract

Penelitian ini bertujuan untuk mendeskripsikan komunikasi interpersonal antara pimpinan dan pegawai dalam meningkatkan kinerja pegawai pada proses produksi Makanan Bergizi Gratis (MBG) di Satuan Pelayanan Pemenuhan Gizi (SPPG) X di Bekasi Utara. Landasan teori penelitian ini menggunakan teori Komunikasi Interpersonal Joseph A. DeVito serta Communication Accommodation Theory (Teori Akomodasi Komunikasi) dari Howard Giles. Penelitian menggunakan paradigma konstruktivisme dengan pendekatan kualitatif deskriptif. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi. Informan terdiri atas satu kepala produksi, dua staf produksi dan satu informan tringulator yaitu kepala SPPG. Hasil penelitian menunjukkan bahwa pada dimensi source-receiver, indikator interpersonal competence ditunjukkan melalui kemampuan pimpinan menyampaikan instruksi dengan jelas, encoding-decoding berlangsung efektif melalui pemahaman dan klarifikasi pesan oleh pegawai, serta code switching terlihat dari penyesuaian gaya komunikasi sesuai situasi kerja. Pada dimensi messages, feedforward messages diwujudkan melalui briefing sebelum produksi, sedangkan feedback messages melalui evaluasi setelah pekerjaan. Pada dimensi Channel, The medium through which messages pass komunikasi tatap muka menjadi media yang paling efektif dalam penyampaian instruksi. Pada dimensi Noise, physical noise berupa kebisingan menjadi hambatan yang paling dominan, physiological noise berupa kelelahan, psychological noise berupa perbedaan pendapat, dan semantic noise berupa perbedaan pemahaman terhadap pesan. Pada dimensi context, physical dimension dan temporal dimension memengaruhi komunikasi selama proses produksi. Pada dimensi Ethics, indikator ethics is concerned with actions, with behaviors menunjukkan hubungan kerja yang cukup baik, sedangkan distinguishing between moral and immoral behaviors menunjukkan masih ditemukannya penggunaan nada bicara tinggi dan penyampaian instruksi yang kurang jelas dalam situasi tertentu. ***** This study aims to describe interpersonal communication between leaders and employees in improving employee performance in the production process of Free Nutritious Food (MBG) at the Nutrition Fulfillment Service Unit (SPPG) X in North Bekasi. The theoretical basis of this research uses Joseph A. DeVito's Interpersonal Communication theory and Howard Giles' Communication Accommodation Theory. The research uses a constructivism paradigm with a descriptive qualitative approach. Data was collected through in-depth interviews, observations, and documentation. The informants consist of one head of production, two production staff, and one tringulator informan, namely the head of SPPG. The results of the study show that in the source-receiver dimension, the indicator of interpersonal competence is shown through the ability of the leader to convey instructions clearly, encoding-decoding is effective through understanding and clarifying messages by employees, and code switching can be seen from the adjustment of communication style according to the work situation. In the messages dimension, feedforward messages are realized through pre-production briefing, while feedback messages are realized through post-work evaluation. In the channel dimension, the medium through which messages pass face-to-face communication becomes the most effective medium in delivering instructions. In the noise dimension, physical noise in the form of noise is the most dominant obstacle, followed by physiological noise in the form of fatigue, psychological noise in the form of differences of opinion, and semantic noise in the form of differences in understanding of messages. In the context dimension, the physical dimension and temporal dimension affect communication during the production process. In the ethics dimension, the indicator of ethics is concerned with actions, with behaviors showing a fairly good working relationship, while distinguishing between moral and immoral behaviors shows that the use of high tones and the delivery of instructions that are not clear in certain situations is still found.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Dr. Kinkin Yuliaty Subarsa Putri, M.Si.,CICS.,CPR.
Subjects:	Ilmu Sosial > Komunikasi
Divisions:	FIS > S1 Ilmu Komunikasi
Depositing User:	Dhaffy’Wildanurrahma Wahyudyanti .
Date Deposited:	18 Aug 2026 03:11
Last Modified:	18 Aug 2026 03:12
URI:	http://repository.unj.ac.id/id/eprint/71264

Actions (login required)

View Item