EVALUASI KUALITAS KINERJA SAP (SYSTEMS, APPLICATIONS, AND PRODUCTS IN DATA PROCESSING) DENGAN PENDEKATAN CIPP (CONTEXT, INPUT, PROCESS, PRODUCT) DI PT XYZ

SANDI GITA WIBAWANTI, . (2026) EVALUASI KUALITAS KINERJA SAP (SYSTEMS, APPLICATIONS, AND PRODUCTS IN DATA PROCESSING) DENGAN PENDEKATAN CIPP (CONTEXT, INPUT, PROCESS, PRODUCT) DI PT XYZ. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Di era digital, penerapan sistem informasi terintegrasi seperti SAP menjadi kebutuhan strategis bagi perusahaan untuk meningkatkan efisiensi dan akurasi proses bisnis, khususnya dalam pengelolaan logistik dan rantai pasok. Penelitian ini bertujuan untuk mengevaluasi kualitas kinerja sistem SAP (Systems, Applications, and Products in Data Processing) dalam mendukung operasional logistik dan supply chain di PT XYZ menggunakan pendekatan CIPP (Context, Input, Process, Product). Penelitian ini menggunakan metode kualitatif dengan pendekatan evaluatif untuk memperoleh pemahaman yang mendalam mengenai implementasi SAP di lingkungan perusahaan. Unit analisis dalam penelitian ini adalah sistem SAP serta pengguna yang terlibat dalam proses operasional, khususnya pada bagian logistik dan purchasing. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi, sedangkan teknik analisis data menggunakan model Miles dan Huberman yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa secara umum implementasi SAP di PT XYZ telah sesuai dengan kebutuhan operasional dan mampu meningkatkan efisiensi proses kerja, integrasi data antar divisi, serta menyediakan informasi secara real-time untuk mendukung pengambilan keputusan. Namun demikian, pemanfaatan sistem belum sepenuhnya optimal karena masih terdapat kendala pada aspek kesiapan sumber daya manusia, khususnya terkait pelatihan yang belum terstandarisasi dan merata, serta adanya ketidakkonsistenan penggunaan sistem oleh pengguna. Selain itu, dalam kondisi tertentu masih ditemukan ketergantungan pada proses manual yang memengaruhi efektivitas sistem secara keseluruhan. Berdasarkan temuan tersebut, penelitian ini merekomendasikan perlunya peningkatan program pelatihan yang terstruktur dan berkelanjutan, penguatan tata kelola penggunaan sistem, serta optimalisasi fitur SAP agar lebih adaptif terhadap kebutuhan operasional perusahaan. Dengan demikian, implementasi SAP diharapkan dapat memberikan manfaat yang lebih maksimal dan berkelanjutan dalam meningkatkan kinerja operasional perusahaan. Kata kunci: SAP ERP, CIPP, Efektivitas sistem, Logistik, Kinerja Operasional *********************************************************** In the digital age, the implementation of integrated information systems such as SAP has become a strategic necessity for companies seeking to improve the efficiency and accuracy of their business processes, particularly in logistics and supply chain management. This study aims to evaluate the performance quality of the SAP (Systems, Applications, and Products in Data Processing) system in supporting logistics and supply chain operations at PT XYZ using the CIPP (Context, Input, Process, Product) approach. This research employs a qualitative method with an evaluative approach to gain an in-depth understanding of SAP implementation within the company. The unit of analysis includes the SAP system and its users, particularly those involved in logistics and purchasing activities. Data collection techniques consist of observation, interviews, and documentation, while data analysis is conducted using the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The results indicate that SAP implementation at PT XYZ is generally aligned with operational needs and has contributed to improving work efficiency, data integration across departments, and real-time information availability for decision-making. However, the system utilization has not been fully optimized due to several constraints, particularly related to human resource readiness, including the lack of standardized and evenly distributed training, as well as inconsistent system usage among employees. Additionally, reliance on manual processes in certain conditions still affects overall system effectiveness. Based on these findings, this study recommends enhancing structured and continuous training programs, strengthening system governance, and optimizing SAP features to better adapt to operational needs. These improvements are expected to maximize the benefits and sustainability of SAP implementation in improving organizational performance. Keywords: SAP ERP, CIPP, System Effectiveness, Logistics, Operational Performance

Item Type:	Thesis (Sarjana)
Additional Information:	1. Roni Faslah, S.Pd., M.M. 2. Muhammad Ikhwan, S.Pd., M.Pd
Subjects:	Manajemen > Manajemen , Business
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Sandi Gita Wibawanti .
Date Deposited:	04 Sep 2026 03:59
Last Modified:	04 Sep 2026 03:59
URI:	http://repository.unj.ac.id/id/eprint/73742

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