ANALISIS PELAKSANAAN E-OFFICE DALAM PENGELOLAAN SURAT DI KANTOR SUKU DINAS LINGKUNGAN HIDUP KOTA ADMINISTRASI JAKARTA PUSAT

MAYA AGRIYANI PUTRI, . (2026) ANALISIS PELAKSANAAN E-OFFICE DALAM PENGELOLAAN SURAT DI KANTOR SUKU DINAS LINGKUNGAN HIDUP KOTA ADMINISTRASI JAKARTA PUSAT. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk menganalisis pelaksanaan e-office dalam pengelolaan surat serta mengidentifikasi kendala dan upaya yang dilakukan dalam penerapannya di Suku Dinas Lingkungan Hidup Kota Administrasi Jakarta Pusat. Penelitian ini juga bertujuan untuk mengetahui peran e-office dalam mendukung tertib administrasi perkantoran di instansi pemerintah. Penelitian ini menggunakan metode deskriptif kualitatif dengan pendekatan studi kasus. Pengumpulan data dilakukan melalui wawancara, observasi, dan dokumentasi. Partisipan dalam penelitian ini berjumlah empat orang yang terlibat langsung dalam pelaksanaan e-office dan pengelolaan surat di Suku Dinas Lingkungan Hidup Kota Administrasi Jakarta Pusat.Penelitian ini memberikan gambaran mengenai pelaksanaan e-office dalam mendukung pengelolaan surat dan tertib administrasi perkantoran di instansi pemerintah. Hasil penelitian menunjukkan bahwa e-office telah digunakan dalam proses registrasi, pencatatan, dan distribusi surat masuk maupun surat keluar. Pada surat masuk, surat diinput ke dalam sistem kemudian dicetak untuk disposisi manual oleh pimpinan sebelum hasil disposisi diinput kembali ke sistem. Pada surat keluar, proses penyusunan dan pengajuan surat dilakukan melalui sistem, namun penandatanganan masih dilakukan secara manual. Kendala yang dihadapi meliputi gangguan jaringan, keterbatasan pemahaman pegawai, serta keterbatasan sarana pendukung. Oleh karena itu, diperlukan upaya berupa pemeliharaan sistem secara berkala, peningkatan sarana dan prasarana, serta pelatihan bagi pegawai agar pelaksanaan e-office dapat berjalan lebih optimal dan efektif.***** This study aims to analyze the implementation of e-office in managing letters and identify obstacles and efforts made in its implementation at the Environmental Agency of Central Jakarta City Administration. This study also aims to determine the role of e-office in supporting orderly office administration in government agencies. This research uses a qualitative descriptive method with a case study approach. Data collection was conducted through interviews, observation, and documentation. Participants in this study were four people who were directly involved in the implementation of e-office and letter management at the Environmental Agency of Central Jakarta City Administration. This study provides an overview of the implementation of e-office in supporting letter management and orderly office administration in government agencies. The research results show that e-office has been used in the registration, recording, and distribution of incoming and outgoing mail. For incoming mail, letters are input into the system and then printed for manual disposition by the management before the disposition results are input back into the system. For outgoing mail, the process of compiling and submitting letters is done through the system, but signing is still done manually. Obstacles encountered include network disruptions, limited employee understanding, and limited supporting facilities. Therefore, efforts are needed in the form of regular system maintenance, improving facilities and infrastructure, and training for employees so that the implementation of e-office can run more optimally and effectively.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Roni Faslah, S.Pd., M.M. ; 2). Ria Rahma Nida, S.Pd., M.Pd.
Subjects:	Manajemen > Manajemen , Business Manajemen > Manajemen Kantor, Organisasi
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Maya Agriyani Putri .
Date Deposited:	23 Sep 2026 03:29
Last Modified:	23 Sep 2026 03:29
URI:	http://repository.unj.ac.id/id/eprint/73947

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