IMPLEMENTASI LEAN SIX SIGMA DI MEGA INSURANCE (STUDI FENOMENOLOGIS)

R. MUH. DEDDY HANIF SARDJITO, . (2021) IMPLEMENTASI LEAN SIX SIGMA DI MEGA INSURANCE (STUDI FENOMENOLOGIS). Doktor thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Lean Six Sigma (LSS) adalah salah satu metodologi yang popular untuk perbaikan proses bisnis yang berdampak pada peningkatan kinerja organisasi. Lean Six Sigma (LSS) bertujuan untuk menghilangkan pemborosan dan cacat sehingga berdampak pada peningkatan kualitas, peningkatan kuantitas dan penghematan waktu serta berdampak pada penurunan biaya. Tujuan penelitian ini adalah untuk melihat pengalaman perusahaan asuransi umum nasional di Indonesia dalam mengimplementasikan Progam Lean Six Sigma (LSS) pada periode 2013 – 2018. Departemen Sumber Daya Manusia adalah konseptor dan implementator dari implementasi Program Lean Six Sigma (LSS). Pada praktiknya, Project Leader pada Program Lean Six Sigma (LSS) berasal dari Program Management Trainee (MT). Studi kualitatif fenomenologi dilakukan terhadap para pihak yang terlibat dalam proses implementasi Lean Six Sigma (LSS). Temuan baru dari penelitian ini adalah tiga buah tema dan tujuh belas sub tema, penggunaan gabungan teori change management, human resources management, model implementasi Lean Six Sigma dan continuous improvement culture shaping model. Ini adalah studi pertama yang menyelidiki bagaimana implementasi Program Lean Six Sigma (LSS) dilakukan perusahaan asuransi umum nasional di Indonesia dengan Departemen Sumber Daya Manusia sebagai konseptor dan implementator. Kata Kunci: Lean Six Sigma, Kualitatif, Fenomenologi, Departemen Sumber Daya Manusia, Asuransi Umum, Perusahaan Nasional, Indonesia. ************8 Lean Six Sigma (LSS) is a popular methodology for business process improvement that has an impact on improving organizational performance. Lean Six Sigma (LSS) aims to eliminate waste and defect so that it has an impact on improving quality, increasing quantity and saving time as well as having an impact on reducing costs. The purpose of this study is to see the experience of national general insurance company in Indonesia in implementing the Lean Six Sigma (LSS) Program in the 2013 - 2018 period. The Human Resources Department is the drafter and implementer of the Lean Six Sigma (LSS) program. In practice, the Project Leader in the Lean Six Sigma (LSS) Program comes from the Management Trainee (MT) Program. A phenomenological qualitative study was conducted on the parties involved in the process of implementing Lean Six Sigma (LSS). The new findings of this study are three themes and seventeen sub-themes, the use of a combination of change management theory, human resources management, lean six sigma implementation model and continuous improvement culture shaping model. This is the first study investigating how the implementation of the Lean Six Sigma Program (LSS) is carried out by a national general insurance company in Indonesia with the Department of Human Resources as the drafter and implementer.

Item Type:	Thesis (Doktor)
Additional Information:	1). Prof. Dr. Hamidah, SE., M.Si. ; 2). Prof. Dr. Thamrin Abdullah, M.Pd., M.M.
Subjects:	Manajemen > Manajemen , Business Manajemen > Manajemen Kantor, Organisasi Manajemen > Manajemen Sumber Daya Manusia
Divisions:	PASCASARJANA > S3 Ilmu Manajemen
Depositing User:	Users 9401 not found.
Date Deposited:	06 Mar 2021 09:20
Last Modified:	06 Mar 2021 09:20
URI:	http://repository.unj.ac.id/id/eprint/13750

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