PENGARUH RESPONSIBILITAS KERJA, KECERDASAN EMOSIONAL, DAN KEPEMIMPINAN TERHADAP KUALITAS PELAYANAN TENAGA AHLI ANGGOTA DPR RI

MOCH ALY TAUFIQ, . (2021) PENGARUH RESPONSIBILITAS KERJA, KECERDASAN EMOSIONAL, DAN KEPEMIMPINAN TERHADAP KUALITAS PELAYANAN TENAGA AHLI ANGGOTA DPR RI. Doktor thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini dilakukan untuk mengetahui dan menganalisis pengaruh responsibilitas kerja, kecerdasan emosional dan kepemimpinan terhadap kualitas pelayanan tenaga ahli anggota DPR RI. Penelitian ini dilakukan pada kualitas pelayanan tenaga ahli anggota DPR RI dengan pendekatan kuantitatif dengan metode Structural Equation Model (SEM). Sampel penelitian ini adalah tenaga ahli anggota DPR RI berjumlah 325 dari total populasi sebesar 1.725 tenaga ahli yang bekerja di gedung DPR RI, Senayan, Jakarta, Indonesia. Pengujian empiris menunjukkan bahwa, (1) terdapat pengaruh langsung positif responsibilitas kerja terhadap kualitas pelayanan, (2) terdapat pengaruh langsung positif kecerdasan emosional terhadap kualitas pelayanan, (3) terdapat pengaruh langsung positif kepemimpinan terhadap kualitas pelayanan, (4) terdapat pengaruh langsung positif responsibilitas kerja terhadap kepemimpinan, dan (5) terdapat pengaruh langsung positif kecerdasan emosional dan kepemimpinan, (6) terdapat pengaruh tidak langsung positif responsibilitas kerja terhadap kualitas pelayanan melalui kepemimpinan, (7) terdapat pengaruh tidak langsung positif kecerdasan emosional terhadap kualitas pelayanan melalui kepemimpinan. ****** This research was done to find out and analyse the effect of work responsibility, emotional intelligence, and leadership toward service quality of the parliament member’s expert staff. This research was done in term of service quality that was provided by the parliament member’s expert staff by using Quantitative Approach and Structural Equation Model (SEM). The sample of research was the parliament member’s expert staffs who were about 325 persons of total population that were about 1.725 persons. The empirical testing indicated that work responsibility has positive direct effect towards service quality; emotional intelligence has positive direct effect towards service quality; leadership has positive direct effect towards service quality; work responsibility has positive direct effect towards leadership; emotional intelligence has positive direct effect towards leadership and there is a positive indirect effect of work responsibility on service quality through leadership, there is a positive indirect effect of emotional intelligence on service quality through leadership.

Item Type:	Thesis (Doktor)
Additional Information:	1). Prof. Dr. R. Madhakomala, M.Pd. ; 2). Prof. Dr. Yetti Supriyati, M.Pd.
Subjects:	Manajemen > Manajemen , Business Manajemen > Manajemen Sumber Daya Manusia
Divisions:	PASCASARJANA > S3 Ilmu Manajemen
Depositing User:	Users 10313 not found.
Date Deposited:	19 Mar 2021 08:15
Last Modified:	19 Mar 2021 08:15
URI:	http://repository.unj.ac.id/id/eprint/15208

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