PRINSIP KERJA SAMA DALAM TINDAK TUTUR POLISI SENTRA PELAYANAN KEPOLISIAN TERPADU (SPKT) POLRES METRO DEPOK (STUDY ETHNOGRAPHY OF COMMUNICATION)

NI WAYAN AYU PERMATA SARI, . (2021) PRINSIP KERJA SAMA DALAM TINDAK TUTUR POLISI SENTRA PELAYANAN KEPOLISIAN TERPADU (SPKT) POLRES METRO DEPOK (STUDY ETHNOGRAPHY OF COMMUNICATION). Doktor thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

ABSTRAK Penelitian ini dilatarbelakangi oleh adanya perbedaan tindak tutur yang digunakan polisi kepada masyarakat saat masyarakat mengadukan masalahnya ke Sentra Pelayanan Kepolisian Terpadu (SPKT) Polres Metro Depok. Perbedaan terjadi karena adanya latar belakang dan gaya bicara yang berbeda tiap polisi saat memberikan penjelasan atau solusi kepada masyarakat meskipun Standar Operasional Prosedur telah diterapkan dalam SPKT Polrestro Depok. Selain itu, adanya ketidakpuasan masyarakat saat melakukan pengaduan ke bagian Sentra Pelayanan Kepolisian Terpadu Polres Metro Depok pun menjadi latar belakang penelitian ini. Penelitian ini bertujuan untuk memperdalam prinsip kerja sama dalam tindak tutur polisi dan masyarakat yang dianalisis dengan menggunakan SPEAKING Hymes. Penelitian ini merupakan penelitian kualitatif dengan metode etnografi komunikasi. Data dalam penelitian ini diperoleh melalui rekaman suara antara polisi dan masyarakat yang hadir dalam SPKT Polres Metro Depok kepada 15 Masyarakat yang memiliki perbedaan usia, pekerjaan, dan masalah yang sedang dihadapi. Hasil penelitian menunjukkan adanya fenomena berbeda dari tindak tutur Polisi SPKT dan masyarakat dalam pematuhan prinsip kerja sama Grice. Pada penelitian ini, pematuhan maksim kuantitas ditemukan paling banyak dilakukan oleh Polisi dan Masyarakat serta komunikasi berjalan baik dan lancar. Penelitian ini mematahkan pula adanya pernyataan bahwa pematuhan maksim kuantitas berbanding lurus denga tidak santun. Kebaruan penelitian ini adalah penelitian ini menggunakan metode ethnografi komunikasi SPEAKING Hymes yang dianalisis dan dikaitkan dengan pematuhan maksim prinsip kerja sama Grice dalam tindak tutur polisi antara polisi dan masyarakat yang hadir di Sentra Pelayanan Kepolisian Terpadu (SPKT) Polres Metro Depok. Kata kunci: etnografi komunikasi, prinsip kerja sama, tindak tutur, setting, participant, end, act sequence, keys, instrumentalities, norms, genre ********* ABSTRACT This research is motivated by the differences in speech acts used by police to the community when people complain to the Integrated Police Service Center (SPKT) of the Depok Metro Police. The differences occur because of the different backgrounds and speaking styles of each police officer when providing explanations or solutions to the public even though the Standard Operating Procedures have been applied in the Depok Polrestro SPKT. In addition, the public’s dissatisfaction when making complaints to the Integrated Police Service Center of the Depok Metro Police is also the background of this research. This study aims to deepen the principle of cooperation which ia analyzed using SPEAKING Hymes from the speech acts of the community and the police from the Integrated Police Service Center (SPKT) of the Depok Metro Police. This research is a qualitative research with ethnography of communication method. The data in this study were obtained through voice recordings between the police and the community who were present at the SPKT Polres Metro Depok to 15 people who had differences in age, occupation, and the problems they were facing. The result of the study indicate that there is a different phenomenon from the speech acts of the SPKT Police and the community in complying with the Grice cooperation principle. In this study, the maxim of quantity was found to be mostly carried out by the police and the community and communication went well and smoothly. This study also breaks the statement that the maxim of quantity compliance is directly proportional to impoliteness. The novelty of this research is that this study uses the SPEAKING Hymes communication ethnography method which is analyzed and associated with the compliance with the maxim of Grice/s cooperative principle in police speech act between the police and the community who are present at the Integrated Police Service Center (SPKT) of the Depok Metro Police. Key words: ethnography of communication, principle of cooperation, speech act, setting, participant, end, act sequence, keys, instrumentalities, norms, genre

Item Type:	Thesis (Doktor)
Additional Information:	1). Prof. Dr. Zuriyati, M.Pd. ; 2). Prof. Dr. Yumna Rasyid, M.Pd.
Subjects:	Bahasa dan Kesusastraan > Linguistik
Divisions:	PASCASARJANA > S3 Linguistik Terapan
Depositing User:	Users 12911 not found.
Date Deposited:	30 Sep 2021 04:05
Last Modified:	30 Sep 2021 04:05
URI:	http://repository.unj.ac.id/id/eprint/20831

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