GOOD GOVERNANCE BERBABASIS BALANCED SCORECARD DI DINAS PENDIDIKAN PROVINSI KALIMANTAN TIMUR

KHUSNUL KHOTIMAH, . (2022) GOOD GOVERNANCE BERBABASIS BALANCED SCORECARD DI DINAS PENDIDIKAN PROVINSI KALIMANTAN TIMUR. Doktor thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

ABSTRACT The purpose of this research is to create a framework of the good governance model’s based on the balanced scorecard. This research has used evaluative qualitative methods in four balanced scorecard perspectives; stakeholder perspective, internal process perspective, innovation and learning perspective, and financial perspective. Data collection was done by interview, observation, documentation and questionnaire methods. A Focus Group Discussion (FGD) was also conducted to make the feasibility of the KPI model by involving experts, the legislature and the executive. The results of the analysis and interpretation show that three of the four perspectives of the balanced scorecard have worked very well in the implementation of good governance in the Education Office of the Province of East Kalimantan, namely; (1) Internal Process Perspective; (2) Innovation and Learning Perspective; and (3) Financial Perspective. The stakeholder perspective is the only aspect that needs further attention because it is in a fairly good criterion. These findings lead researchers to recommend the framework of good governance based on the balanced scorecard as an alternative problem solving for public institutions to improve organizational performance. It is recommended to always make improvements by using measurable evaluation results to improve the strategic plan for achieving the vision and mission. Keywords: Good governance, Balanced Scorecard, Education, Public Service, Local Governance. ****** Tujuan dari penelitian ini adalah membuat rancangan model good governance berbasis balanced scorecard di bidang pendidikan. Menggunakan metode kualitatif evaluatif dengan empat perspektif balanced scorecard yaitu, perspektif stakeholder, perspektif proses internal, perspektif inovasi dan pembelajaran, dan perspektif keuangan. Pengumpulan data dilakukan dengan metode wawancara, observasi, dokumentasi dan angket. Focus Group Discussion (FGD) juga dilakukan untuk membuat kelayakan model KPI dengan melibatkan pakar, legislatif dan eksekutif. Hasil analisis dan interpretasi menunjukkan bahwa tiga dari empat perspektif balanced scorecard telah berjalan sangat baik pada penerapan good governance di Dinas Pendidikan Provinsi Kalimantan Timur yaitu; (1) Perspektif Proses Internal; (2) Perspektif Inovasi dan Pembelajaran; dan (3) Perspektif Keuangan. Perspektif stakeholder menjadi satu-satunya aspek yang perlu diperhatikan lebih jauh karena berada pada kriteria cukup baik. Hasil temuan ini mengarahkan peneliti untuk merekomendasikan rancangan model good governance berbasis balanced scorecard sebagai alternatif pemecahan masalah bagi lembaga publik untuk memperbaiki kinerja organisasi. Disarankan untuk selalu melakukan perbaikan dengan menggunakan hasil evaluasi yang terukur untuk perbaikan rencana strategis pencapaian visi misi. Kata Kunci: Tata Kelola Pemerintah, Balanced Scorecard, Pendidikan, Pelayanan Publik, Pemerintah Daerah.

Item Type:	Thesis (Doktor)
Additional Information:	1). Prof. Dr. Neti Karnati, M.Pd. ; 2). Prof. Dr. Sutjipto
Subjects:	Pendidikan > Pendidikan
Divisions:	PASCASARJANA > S3 Manajemen Pendidikan
Depositing User:	Users 15675 not found.
Date Deposited:	01 Sep 2022 02:38
Last Modified:	01 Sep 2022 02:38
URI:	http://repository.unj.ac.id/id/eprint/34278

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