ANALISIS ALUR PROSES KEGIATAN EKSPOR DI PT TOTAL SOLUSI EXPRESSINDO

NOVITA SARI, . (2025) ANALISIS ALUR PROSES KEGIATAN EKSPOR DI PT TOTAL SOLUSI EXPRESSINDO. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Kegiatan ekspor memiliki peran strategis dalam mendukung pertumbuhan ekonomi nasional dengan kontribusi sebesar 5,05% pada triwulan II-2024. Namun, proses ekspor sering menghadapi berbagai hambatan. PT Total Solusi Expressindo (TSE), sebagai perusahaan freight forwarding, mengalami tantangan dalam pengiriman Full Container Load (FCL), seperti kelangkaan kontainer, kendala teknis pada sistem CEISA 4.0, dan kompleksitas regulasi. Hambatan ini menyebabkan keterlambatan pengiriman dan penurunan kualitas layanan. Penelitian ini bertujuan menganalisis alur kegiatan ekspor, mengidentifikasi hambatan, dan menyusun Standar Operasional Prosedur (SOP) yang mendukung kelancaran ekspor di TSE. Pendekatan penelitian dilakukan melalui analisis deskriptif dengan data primer dan sekunder, termasuk observasi dan wawancara dengan karyawan. Hasil penelitian menunjukkan alur ekspor di TSE melibatkan tahapan terintegrasi, mulai dari penerimaan dokumen hingga pengiriman Pre-Alert ke agen luar. Koordinasi melibatkan berbagai divisi dan pihak eksternal seperti pelayaran dan PPJK. Hambatan utama meliputi gangguan teknis CEISA 4.0, kesalahan pengisian data manifest, serta masalah pengelolaan kontainer dan House Bill of Lading (HBL), yang meningkatkan biaya operasional. Perbaikan dilakukan melalui peningkatan koordinasi, validasi dokumen yang lebih ketat, dan penerapan checklist untuk meminimalkan kesalahan. Langkah-langkah ini bertujuan memastikan kelancaran proses ekspor dan peningkatan efisiensi operasional. *********** Export activities play a strategic role in supporting national economic growth, contributing 5.05% in the second quarter of 2024. However, the export process often encounters various challenges. PT Total Solusi Expressindo (TSE), as a freight forwarding company, faces obstacles in Full Container Load (FCL) shipments, such as container shortages, technical issues with the CEISA 4.0 system, and regulatory complexities. These challenges lead to shipment delays and a decline in service quality. This research aims to analyze the export process, identify challenges, and develop Standard Operating Procedures (SOPs) to facilitate smooth exports at TSE. The research employs a descriptive analysis approach using primary and secondary data, including observations and interviews with employees. The findings reveal that TSE's export process involves integrated stages, from document receipt to sending Pre-Alert to overseas agents. Coordination involves multiple divisions and external parties such as shipping lines and customs brokers (PPJK). The main obstacles include technical disruptions in CEISA 4.0, errors in manifest data entry, and issues in container management and the House Bill of Lading (HBL), which increase operational costs. Improvements have been made through enhanced coordination, stricter document validation, and the implementation of checklists to minimize errors. These measures aim to ensure a smoother export process and improve operational efficiency.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Vivian Karim Ladesi, ST.,MT. ; 2). Prof.Dr. Henita Rahmayanti, M.Si.
Subjects:	Manajemen > Manajemen Kantor, Organisasi Teknologi dan Ilmu Terapan > Teknik Hidraulik, Pelabuhan, Irigasi
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	Novita Sari .
Date Deposited:	10 Feb 2025 03:54
Last Modified:	10 Feb 2025 03:54
URI:	http://repository.unj.ac.id/id/eprint/52589

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