EVALUASI REAKSI PESERTA DALAM PELAKSANAAN PROGRAM “COMMUNITY OFFICER ONBOARDING LEARNING (COOL) CLASS” DI BTPN SYARIAH

RAHMI CITRA LESTARI UPARA, . (2020) EVALUASI REAKSI PESERTA DALAM PELAKSANAAN PROGRAM “COMMUNITY OFFICER ONBOARDING LEARNING (COOL) CLASS” DI BTPN SYARIAH. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk mendeskripsikan reaksi peserta dalam pelaksanaan program COOL Class di BTPN Syariah. Secara khusus penelitian ini bertujuan untuk memperoleh informasi mengenai hasil reaksi peserta guna menilai efektivitas pelaksanaan program COOL Class di BTPN Syariah. Evaluasi reaksi sangat penting untuk melihat sejauhmana tingkat kepuasan Community Officer sebagai peserta COOL Class. Adapun peneliti akan mengevaluasi reaksi dari 9 aspek yaitu pelatih/fasilitator, fasilitas, jadwal, media, metode, materi, konsumsi, latihan/tugas, dan studi kasus. Penelitian ini mengevaluasi reaksi peserta meggunakan model evaluasi menurut Donald L. Kirkpatrick pada level satu yaitu reaksi. Penelitian ini menggunakan 2 sumber data yaitu kuesioner dengan 48 responden dan wawancara dengan 1 responden. Pengumpulan data dilakukan dengan menyebarkan kuesioner dan melakukan wawancara. Hasil data menunjukkan bahwa sebagian besar peserta merespon positif pada hampir setiap aspek diantaranya aspek pelatih/fasilitator, media, metode, materi, konsumsi, latihan/tugas, dan studi kasus, sedangkan aspek lain, fasilitas dan jadwal, mendapat respon negatif. Hasil data tersebut diperkuat oleh hasil wawancara kepada Learning Support Manager. Hasil penelitian dapat dijadikan bahan evaluasi BTPN Syariah dalam penyelenggaraan program pelatihan selanjutnya. This study aims to describe participants’ reaction in the implementation of COOL Class program at BTPN Syariah. Specifically, this study aims to obtain information of the reaction result of the participants in order to evaluate the effectiveness of the implementation of COOL Class program at BTPN Syariah. Reaction evaluation is necessary to see how far the level of satisfication of Community Officer as COOL Class participants. The researcher evaluates the reaction from 9 aspects, namely the trainers/facilitators, facilities, schedules, media, methods, materials, consumption, exercises/assignments, and case studies. This study evaluates participants' reaction using evaluation model by Donald L. Kirkpatrick on level one, which is reaction. The study uses two data sources, which are questionnaire for 48 participants and an interview with one respondent. The data collection is done by distributing questionnaires and conducting an interview. The result shows the majority of participants responded positively to almost every aspect namely trainers/facilitators, media, methods, materials, consumption, exercises/assignments, and case studies, while the other aspects, facilities and schedules, got negative responds. The result of the questionnaires are then reinforced by an interview with Learning Support Manager. The results of the study can be used as an evaluation material for BTPN Syariah in organizing future training programs.

Item Type: Thesis (Sarjana)
Subjects: Ilmu Sosial > Industri, Buruh, Produksi
Ilmu Sosial > Industri, Buruh, Produksi > Perbankan
Ilmu Sosial > Keuangan
Pendidikan > Pendidikan
Manajemen > Manajemen Sumber Daya Manusia
Divisions: FIP > S1 Teknologi Pendidikan
Depositing User: Rahmi Citra Lestari Upara .
Date Deposited: 23 Mar 2020 15:24
Last Modified: 23 Mar 2020 15:24
URI: http://repository.unj.ac.id/id/eprint/5645

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