ANALISIS FAKTOR PENGHAMBAT PADA KEGIATAN OPERASIONAL BONGKAR MUAT BARANG DI GUDANG PUSAT LOGISTIK BERIKAT PT KBN PRIMA LOGISTIK CAKUNG

IKRAM MAULANA FIRDAUS, . (2025) ANALISIS FAKTOR PENGHAMBAT PADA KEGIATAN OPERASIONAL BONGKAR MUAT BARANG DI GUDANG PUSAT LOGISTIK BERIKAT PT KBN PRIMA LOGISTIK CAKUNG. Diploma thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Kegiatan bongkar muat barang di gudang memiliki peran penting dalam mendukung kelancaran arus logistik, baik dalam konteks distribusi domestik maupun internasional. Namun, pada praktiknya masih banyak ditemui hambatan yang dapat menurunkan efisiensi operasional gudang, khususnya di gudang Pusat Logistik Berikat (PLB) PT KBN Prima Logistik Cakung. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor-faktor penghambat dalam proses bongkar muat barang, guna memberikan rekomendasi perbaikan operasional berbasis data. Penelitian dilakukan dengan pendekatan kuantitatif deskriptif, menggunakan teknik observasi, dokumentasi, serta wawancara tertutup berbasis skala Likert terhadap delapan informan yang terlibat langsung dalam kegiatan operasional gudang. Data yang dikumpulkan dianalisis menggunakan statistik deskriptif dan divisualisasikan dengan diagram fishbone untuk mengelompokkan akar permasalahan. Hasil penelitian menunjukkan bahwa hambatan utama berasal dari faktor eksternal, dengan nilai rata-rata sebesar 3,13. Faktor-faktor tersebut meliputi kemacetan lalu lintas, cuaca hujan yang lebat, keterlambatan informasi dari pengguna jasa, serta hambatan perizinan. Selain itu, faktor internal berupa sistem pencatatan manual juga memberikan pengaruh signifikan terhadap keterlambatan proses administrasi dan peningkatan risiko kesalahan pencatatan, dengan nilai rata-rata sebesar 2,71. Sementara hambatan lain seperti peralatan, pelatihan SDM, dan layout gudang dinilai masih berada dalam batas toleransi operasional. Temuan ini menekankan perlunya integrasi sistem informasi logistik dan peningkatan koordinasi eksternal sebagai langkah strategis untuk meningkatkan efisiensi kegiatan bongkar muat barang di gudang PLB. Kata Kunci: Bongkar Muat, Gudang, Logistik, Faktor Penghambat, Sistem Manual ***** Loading and unloading activities in warehouses play a crucial role in supporting the smooth flow of logistics, both in the context of domestic and international distribution. However, in practice, many obstacles remain that can reduce warehouse operational efficiency, particularly at the Bonded Logistics Center (PLB) warehouse of PT KBN Prima Logistik Cakung. This study aims to identify and analyze inhibiting factors in the loading and unloading process, in order to provide data-based operational improvement recommendations. The study was conducted using a descriptive quantitative approach, utilizing observation, documentation, and Likert-based structured interviews with eight informants directly involved in warehouse operations. The collected data were analyzed using descriptive statistics and visualized with a fishbone diagram to group the root causes. The results showed that the main obstacles originated from external factors, with an average value of 3.13. These factors include traffic congestion, bad weather, delays in information from service users, and licensing obstacles. In addition, internal factors in the form of a manual recording system also significantly influenced delays in administrative processes and increased the risk of recording errors, with an average value of 2.71. Meanwhile, other obstacles, such as equipment, human resource training, and warehouse layout, were assessed as remaining within operational tolerances. These findings emphasize the need for integrated logistics information systems and improved external coordination as strategic steps to increase the efficiency of loading and unloading activities at PLB warehouses. Keywords: Loading and Unloading, Warehouse, Logistics, Inhibiting Factors, Manual System

Item Type:	Thesis (Diploma)
Additional Information:	1). Kencana Verawati, S.S.T., M.M.Tr. ; 2). Vivian Karim Ladesi, M.T.
Subjects:	Teknologi dan Ilmu Terapan > Teknik Hidraulik, Pelabuhan, Irigasi
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	Ikram Maulana Firdaus .
Date Deposited:	01 Aug 2025 02:30
Last Modified:	01 Aug 2025 02:30
URI:	http://repository.unj.ac.id/id/eprint/57161

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