ANALISIS PENGELOLAAN SURAT MASUK DAN SURAT KELUAR DI SOUTHEAST ASIAN MINISTERS OF EDUCATION ORGANIZATION REGIONAL CENTRE FOR FOOD AND NUTRITION (SEAMEO RECFON)

TANTRI NURPRATIWI, . (2025) ANALISIS PENGELOLAAN SURAT MASUK DAN SURAT KELUAR DI SOUTHEAST ASIAN MINISTERS OF EDUCATION ORGANIZATION REGIONAL CENTRE FOR FOOD AND NUTRITION (SEAMEO RECFON). Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

TANTRI NURPRATIWI. 2025. 1703521007. Analisis Pengelolaan Surat Masuk dan Surat Keluar di Southeast Asian Minister Education Organization Regional Centre for Food and Nutrition (SEAMEO RECFON). Program Studi Diploma IV Administrasi Perkantoran Digital. Fakultas Ekonomi dan Bisnis. Universitas Negeri Jakarta. Tujuan penelitian ini adalah untuk mengetahui pengelolaan surat masuk dan surat keluar di SEAMEO RECFON. Metode penelitian yang digunakan adalah analisis deskriptif dengan pendekatan kualitatif, yaitu dengan menggambarkan dan menganalisis permasalahan yang ditemukan. Penelitian kualitatif didasarkan pada data primer dan data sekunder. Data primer dalam penelitian ini diperoleh dengan melakukan observasi, wawancara, dan dokumentasi. Sedangkan data sekunder diperoleh melalui buku-buku, penelitian terdahulu, dan artikel yang berkaitan dengan penelitian. Teknik analisis data yang peneliti gunakan yaitu teknik analisis data dengan model interaktif menurut Miles dan Huberman yang terdiri atas empat tahapan, yaitu tahapan pengumpulan data, tahapan reduksi data, tahapan penyajian data, dan tahapan verifikasi atau penarikan kesimpulan. Mengenai teknik pengambilan sampling, penelitian ini menggunakan teknik purposive sampling. Peneliti mengambil sampel sebanyak empat sampel yang terdiri dari satu Deputi Direktur Administrasi, satu Manajer Administrasi, Keuangan, dan Akunting, satu pegawai bagian Sekretaris, dan satu pegawai bagian Admin Unit Training. Dari hasil penelitian ini dapat diketahui bahwa pengelolaan surat masuk dan surat keluar telah dilakukan secara terstruktur menggunakan kombinasi metode manual dan digital, namun masih menghadapi hambatan seperti keterbatasan SDM, gangguan teknis pada sistem e-paraf dan e-sign, serta kurangnya kepatuhan terhadap standar administrasi. Untuk mengatasinya, SEAMEO RECFON melakukan pelatihan staf, evaluasi internal, penyusunan SOP, dan penguatan perencanaan kegiatan. Upaya ini mencerminkan komitmen organisasi dalam membangun sistem persuratan yang modern dan adaptif. Kata Kunci: Pengelolaan, Surat Masuk dan Surat Keluar, Organisasi. ***** TANTRI NURPRATIWI. 2025. 1703521007. Analysis of Incoming and Outgoing Mail Management at the Southeast Asian Ministers of Education Organization Regional Centre for Food and Nutrition (SEAMEO RECFON). Diploma IV Program in Digital Office Administration. Faculty of Economics and Business. Universitas Negeri Jakarta. This study aims to examine the management of incoming and outgoing mail at SEAMEO RECFON. The research method used is descriptive analysis with a qualitative approach, which involves describing and analyzing the problems identified. The study is based on both primary and secondary data. Primary data were obtained through observation, interviews, and documentation, while secondary data were gathered from books, previous research, and relevant articles. The data analysis technique used follows the interactive model of Miles and Huberman, which includes four stages: data collection, data reduction, data display, and conclusion drawing/verification. The sampling technique employed is purposive sampling, with four participants: one Deputy Director of Administration, one Manager of Administration, Finance, and Accounting, one staff member from the Secretariat, and one staff member from the Training Unit. The results show that the management of incoming and outgoing mail has been carried out in a structured manner using a combination of manual and digital methods. However, several challenges remain, including limited human resources, technical issues with the e-paraf and e-sign systems, and a lack of compliance with administrative standards. To address these challenges, SEAMEO RECFON has implemented staff training, internal evaluations, SOP development, and strengthened activity planning. These efforts reflect the organization’s commitment to building a modern and adaptive correspondence management system. Keywords: Management, Incoming and Outgoing Mail, Organization.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Dr. Christian Wiradendi Wolor, SE., MM. ; 2). Adnan Kasofi, S.Pd., MBA.
Subjects:	Manajemen > Manajemen Kantor, Organisasi
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Tantri Nurpratiwi .
Date Deposited:	08 Aug 2025 03:05
Last Modified:	08 Aug 2025 03:05
URI:	http://repository.unj.ac.id/id/eprint/59048

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