ANALISIS PENERIMA APLIKASI SMARTSHEET DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL PADA PT ASDP INDONESIA FERRY

VARREL ANANDIRO, . (2025) ANALISIS PENERIMA APLIKASI SMARTSHEET DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL PADA PT ASDP INDONESIA FERRY. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk mengkaji tingkat penerimaan terhadap penggunaan aplikasi Smartsheet dengan menggunakan pendekatan Technology Acceptance Model (TAM), mengidentifikasi kendala yang dihadapi selama penggunaan, serta menguraikan solusi yang dapat diterapkan guna mengatasi kendala tersebut dalam rangka mendukung efisiensi administrasi dan proses digitalisasi pencatatan perawatan kapal di Divisi Optimalisasi Manajemen Armada PT ASDP Indonesia Ferry. Penelitian ini dilaksanakan dengan menerapkan metode kualitatif melalui pendekatan deskriptif. Analisis data dilakukan berdasarkan model Miles dan Huberman yang meliputi empat tahapan, yaitu pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Data primer dalam penelitian ini diperoleh melalui teknik observasi, studi dokumentasi, serta wawancara dengan partisipan yang secara aktif terlibat dalam penggunaan Smartsheet dalam aktivitas operasional. Hasil penelitian mengindikasikan bahwa mayoritas partisipan memandang aplikasi Smartsheet sebagai alat penunjang yang mudah digunakan dan memberikan manfaat nyata dalam menunjang efektivitas kerja, khususnya bila dibandingkan dengan metode konvensional seperti Microsoft Excel. Namun, dalam implementasinya masih ditemui sejumlah kendala, di antaranya adalah ketergantungan pada koneksi internet yang stabil, ketidaksinkronan antar sheet, kesalahan input data dan keterbatasan fitur ekspor. Untuk mengatasi kendala tersebut, partisipan menyarankan beberapa upaya perbaikan, seperti peningkatan kualitas jaringan internet, penyediaan pelatihan teknis bagi pengguna, serta penguatan sistem pencadangan dan pemulihan data untuk menghindari kehilangan informasi penting dalam proses pencatatan. ***** This study aims to examine the level of acceptance of the use of the Smartsheet This study aims to examine the level of acceptance of the use of the Smartsheet application using the Technology Acceptance Model (TAM) approach, identify obstacles encountered during use, and outline solutions that can be applied to overcome these obstacles in order to support administrative efficiency and the digitalisation process of ship maintenance records in the Fleet Management Optimisation Division of PT ASDP Indonesia Ferry. This study was conducted using a qualitative method through a descriptive approach. Data analysis was performed based on the Miles and Huberman model, which includes four stages: data collection, data reduction, data presentation, and conclusion drawing. Primary data in this study was obtained through observation techniques, document studies, and interviews with participants actively involved in using Smartsheet in operational activities. The research findings indicate that the majority of participants view the Smartsheet application as an easy-to-use tool that provides tangible benefits in supporting work efficiency, particularly when compared to conventional methods such as Microsoft Excel. However, several challenges were encountered during implementation, including reliance on a stable internet connection, inconsistencies between sheets, data entry errors, and limitations in export features. To address these challenges, participants suggested several improvement efforts, such as enhancing internet network quality, providing technical training for users, and strengthening data backup and recovery systems to prevent the loss of important information during the recording process.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Roni Faslah, S.Pd., M.M. ; 2). Suherdi, S.Pd., S.H., M.M.
Subjects:	Manajemen > Manajemen Kantor, Organisasi Teknologi dan Ilmu Terapan > Teknologi (umum)
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Varrel Anandiro .
Date Deposited:	14 Aug 2025 07:52
Last Modified:	14 Aug 2025 07:52
URI:	http://repository.unj.ac.id/id/eprint/60924

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