ANALISIS IMPLEMENTASI INVOICE MANAGEMENT SYSTEM (INES) PADA DIVISI FINANCE TELKOM PROPERTY

MUHAMMAD ZIDAN MA'RUF, . (2026) ANALISIS IMPLEMENTASI INVOICE MANAGEMENT SYSTEM (INES) PADA DIVISI FINANCE TELKOM PROPERTY. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Perkembangan digitalisasi telah mendorong perusahaan untuk mengadopsi sistem informasi guna meningkatkan efektivitas dan efisiensi operasional, terutama di bidang keuangan. Salah satu sistem teknologi informais tersebut adalah Invoice Management System (INES), yakni sistem elektronik yang dirancang untuk mengelola alur proses invoice secara menyeluruh, mulai dari tahap penerimaan, verifikasi, persetujuan, hingga penyelesaian pembayaran. Telkom Property, sebagai entitas anak perusahaan PT Telkom Indonesia, telah menerapkan INES di Divisi Finance guna mendukung administrasi keuangan organisasi. Meskipun demikian, dalam praktiknya masih teridentifikasi sejumlah hambatan yang memerlukan kajian mendalam. Penelitian ini bertujuan untuk menganalisis penerapan Invoice Management System (INES) di Divisi Finance Telkom Property, dengan penekanan pada pemanfaatan sistem dalam mendukung aktivitas kerja, mutu sistem dan pelayanan, serta keuntungan yang diperoleh dari implementasinya. Metode yang diterapkan adalah deskriptif kualitatif, melibatkan teknik pengumpulan data melalui wawancara semi terstruktur, observasi lapangan, dokumentasi, serta survei awal penelitian. Subjek penelitian meliputi dua orang manajer dan tiga orang staf Divisi Finance Telkom Property yang dipilih dengan teknik purposive sampling, berdasarkan pengalaman serta partisipasi aktif mereka dalam operasional INES. Temuan penelitian mengungkapkan bahwa penerapan INES telah memberikan dampak positif berupa peningkatan efisiensi operasional, percepatan proses administrasi invoice, serta kemudahan dalam memantau status tagihan dan transaksi pembayaran. Sistem ini juga berkontribusi pada peningkatan transparansi serta integrasi data keuangan. Meski demikian, penelitian ini mengidentifikasi sejumlah tantangan dalam implementasi INES, seperti masalah konektivitas jaringan, kegagalan sistem saat beban tinggi, ketidaktepatan dalam kalkulasi pajak, serta performa fitur kliring yang belum sepenuhnya efektif. Pada umumnya, penerapan INES di Divisi Finance Telkom Property dinilai memadai, tetapi masih membutuhkan perbaikan dan penguatan lebih lanjut dari segi teknis serta operasional untuk mengoptimalkan kontribusinya terhadap performa keuangan perusahaan. Kata kunci: Administrasi Keuangan, Digitalisasi, Invoice Management System, Sistem Informasi, Telkom Property. ***** The development of digitalization has encouraged companies to adopt information systems to increase operational effectiveness and efficiency, especially in the financial sector. One of these information technology systems is the Invoice Management System (INES), which is an electronic system designed to manage the entire invoice process flow, starting from the stage of acceptance, verification, approval, to payment completion. Telkom Property, as a subsidiary of PT Telkom Indonesia, has implemented INES in the Finance Division to support the organization's financial administration. However, in practice, several obstacles are still identified that require in-depth study. This study aims to analyze the implementation of the Invoice Management System (INES) in Telkom Property's Finance Division, with an emphasis on the use of the system in supporting work activities, system and service quality, as well as the benefits obtained from its implementation. The method applied is qualitative descriptive, involving data collection techniques through semi-structured interviews, field observations, documentation, and initial research surveys. The research subjects included two managers and three staff of Telkom Property's Finance Division who were selected using purposive sampling techniques, based on their experience and active participation in INES operations. The findings of the study revealed that the implementation of INES has had a positive impact in the form of increasing operational efficiency, accelerating the invoice administration process, and making it easier to monitor the status of bills and payment transactions. This system also contributes to increased transparency as well as integration of financial data. However, this study identified several challenges in the implementation of INES, such as network connectivity problems, system failures during high loads, inaccuracies in tax calculations, and the performance of clearing features that are not fully effective. In general, the implementation of INES in Telkom Property's Finance Division is considered adequate, but it still needs further improvement and strengthening in terms of technical and operational aspects to optimize its contribution to the company's financial performance. Keywords: Financial Administration, Digitalization, Invoice Management System, Information Systems, Telkom Property

Item Type:	Thesis (Sarjana)
Additional Information:	1). Prof. Dr. Henry Eryanto, MM ; 2). Muhammad Ikhwan, S.Pd., M.Pd
Subjects:	Manajemen > Manajemen , Business Manajemen > Manajemen Kantor, Organisasi
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Muhammad Zidan Ma'ruf .
Date Deposited:	27 Jan 2026 06:57
Last Modified:	27 Jan 2026 06:57
URI:	http://repository.unj.ac.id/id/eprint/64048

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