PENGARUH BUDAYA ORGANISASI DAN KOMPETENSI PEDAGOGIK TERHADAP MUTU LAYANAN AKADEMIK DI SMP NEGERI KABUPATEN ENDE

TERESIA ANTINI SENDA, . (2026) PENGARUH BUDAYA ORGANISASI DAN KOMPETENSI PEDAGOGIK TERHADAP MUTU LAYANAN AKADEMIK DI SMP NEGERI KABUPATEN ENDE. Magister thesis, Universitas Negeri Jakarta.

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh budaya organisasi dan kompetensi pedagogik terhadap mutu layanan akademik di SMP Negeri Kabupaten Ende. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian berjumlah 947 guru yang berasal dari 57 SMP Negeri di Kabupaten Ende dengan sampel sebanyak 281 guru yang dipilih menggunakan teknik purposive sampling. Data penelitian dikumpulkan melalui angket berbentuk skala Likert lima tingkat dan dianalisis menggunakan regresi linear berganda dengan bantuan program IBM SPSS versi 25. Hasil penelitian menunjukkan bahwa budaya organisasi berpengaruh positif dan signifikan terhadap mutu layanan akademik, kompetensi pedagogik berpengaruh positif dan signifikan terhadap mutu layanan akademik, serta budaya organisasi dan kompetensi pedagogik secara simultan berpengaruh signifikan terhadap mutu layanan akademik. Hasil analisis koefisien determinasi menunjukkan bahwa kedua variabel bebas memberikan kontribusi sebesar 71,9% terhadap mutu layanan akademik, sedangkan sisanya sebesar 28,1% dipengaruhi oleh faktor lain di luar penelitian. Temuan penelitian ini mengindikasikan bahwa peningkatan mutu layanan akademik memerlukan penguatan budaya organisasi sekolah yang positif serta peningkatan kompetensi pedagogik guru secara berkelanjutan guna mendukung kualitas layanan akademik yang diberikan kepada peserta didik. Kata kunci: budaya organisasi, kompetensi pedagogik, mutu layanan akademik, SMP Negeri Kabupaten Ende. ***** This study aimed to examine the influence of organizational culture and pedagogical competence on academic service quality in public junior high schools in Ende Regency. This study employed a quantitative approach using a survey method. The population consisted of 947 teachers from 57 public junior high schools in Ende Regency, with a sample of 281 teachers selected through purposive sampling. Data were collected using a five-point Likert scale questionnaire and analyzed using multiple linear regression with the assistance of IBM SPSS version 25. The results revealed that organizational culture had a positive and significant effect on academic service quality. Pedagogical competence also had a positive and significant effect on academic service quality. Furthermore, organizational culture and pedagogical competence simultaneously had a significant effect on academic service quality. The coefficient of determination analysis showed that both independent variables jointly contributed 71.9% to academic service quality, while the remaining 28.1% was influenced by other factors outside the scope of this study. These findings indicate that improving academic service quality requires strengthening a positive school organizational culture and continuously enhancing teachers’ pedagogical competence to support the quality of academic services provided to students. Keywords: organizational culture, pedagogical competence, academic service quality.

Item Type:	Thesis (Magister)
Additional Information:	1). Prof. Dr. Masduki, S.H., M.H. ; 2). Dr. Linda Ika Mayasari, M.Pd.
Subjects:	Pendidikan > Evaluasi Pendidikan Pendidikan > Kualifikasi dan Profesionalitas Guru Bahasa dan Kesusastraan > Bahasa Indonesia
Divisions:	FIP > S2 Manajemen Pendidikan
Depositing User:	Teresia Antini Senda .
Date Deposited:	25 Jun 2026 07:14
Last Modified:	25 Jun 2026 07:14
URI:	http://repository.unj.ac.id/id/eprint/66429

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