PENGARUH PSYCHOLOGICAL CAPITAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN SALES FMCG PT. X AREA JAKARTA INNER

HAIFA MUJAHIDAH AULIA, . (2026) PENGARUH PSYCHOLOGICAL CAPITAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN SALES FMCG PT. X AREA JAKARTA INNER. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Psychological Capital (PsyCap) terhadap Organizational Citizenship Behavior (OCB) pada karyawan sales Fast Moving Consumer Goods (FMCG) PT. X. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Pengukuran variabel Psychological Capital dilakukan menggunakan Psychological Capital Questionnaire-12 (PCQ-12), sedangkan Organizational Citizenship Behavior diukur menggunakan Organizational Citizenship Behavior Scale. Sampel penelitian terdiri dari 198 karyawan sales yang diperoleh melalui teknik convenience sampling. Analisis data dilakukan dengan menggunakan uji regresi linear sederhana untuk mengetahui pengaruh Psychological Capital terhadap Organizational Citizenship Behavior. Hasil penelitian menunjukkan bahwa Psychological Capital berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior pada karyawan sales (p < 0,05). Selain itu, hasil analisis menunjukkan bahwa Psychological Capital mampu menjelaskan sebesar 62,6% variasi Organizational Citizenship Behavior, sementara sisanya dipengaruhi oleh faktor lain di luar penelitian. Temuan ini menunjukkan bahwa semakin tinggi tingkat Psychological Capital yang dimiliki karyawan, maka semakin tinggi pula kecenderungan mereka untuk menampilkan perilaku Organizational Citizenship Behavior dalam lingkungan kerja. Oleh karena itu, Psychological Capital menjadi salah satu faktor psikologis yang penting dalam mendorong munculnya perilaku kerja positif pada karyawan.******* This study aimed to examine the effect of Psychological Capital (PsyCap) on Organizational Citizenship Behavior (OCB) among sales employees of a trading and Fast-Moving Consumer Goods (FMCG) company X in the Jakarta inner area. This study employed a quantitative approach using a survey method. Psychological Capital was measured using the Psychological Capital Questionnaire-12 (PCQ-12), while Organizational Citizenship Behavior was assessed using the Organizational Citizenship Behavior Scale. The sample consisted of 198 sales employees selected through a convenience sampling technique. Data were analyzed using simple linear regression to determine the effect of Psychological Capital on Organizational Citizenship Behavior. The results revealed that Psychological Capital had a positive and significant effect on Organizational Citizenship Behavior among sales employees (p < .05). Furthermore, the findings indicated that Psychological Capital accounted for 62.6% of the variance in Organizational Citizenship Behavior, while the remaining variance was explained by other factors not examined in this study. These findings suggest that employees with higher levels of Psychological Capital are more likely to demonstrate Organizational Citizenship Behavior in the workplace. Therefore, Psychological Capital can be considered an important psychological resource that promotes positive work behaviors among employees.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Santi Yudhistira, M.Psi., Psikolog. ; 2). Khairina Widya Primandari H., S.Psi., M.Psi.
Subjects:	Pendidikan > Psikologi Pendidikan
Divisions:	FPPsi > S1 Psikologi
Depositing User:	Haifa Mujahidah Aulia .
Date Deposited:	11 Aug 2026 04:45
Last Modified:	11 Aug 2026 04:45
URI:	http://repository.unj.ac.id/id/eprint/68955

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