MAKNA KERJA BAGI PEKERJA JASA PENAGIH UTANG PADA PERUSAHAAN LEASING PT KOBUS

SELVINA, . (2026) MAKNA KERJA BAGI PEKERJA JASA PENAGIH UTANG PADA PERUSAHAAN LEASING PT KOBUS. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk menganalisis makna kerja pekerja penagih utang dengan melihat konteks sosial-ekonomi, pengalaman subjektif, serta proses pemaknaan kerja di perusahaan leasing PT KOBUS. Penelitian ini menggunakan pendekatan kualitatif dengan metode wawancara mendalam (In depth Interview), observasi dan dokumentasi yang dilakukan kepada sepuluh orang informan kunci yang berprofesi sebagai penagih utang di PT KOBUS. Pengumpulan data secara kesuluruhan dilakukan selama tiga bulan (Oktober-Desember 2025) secara daring. Teknik analisis data menggunakan teknik Miles dan Huberman sebagai pelengkap untuk menganalisis data erta diinterpretasikan dengan teori tindakan sosial dan rasionalitas Max Weber. Hasil penelitian menunjukkan bahwa makna kerja pekerja penagih utang terbentuk melalui keterkaitan antara konteks sosial-ekonomi, pengalaman subjektif, dan proses pemaknaan kerja. Dalam konteks sosial-ekonomi, pekerjaan ini dijalani sebagai pilihan rasional di tengah keterbatasan peluang kerja dan tuntutan kebutuhan hidup. Secara subjektif, pekerja menghadapi dinamika emosional dan sosial berupa tekanan target, interaksi dengan nasabah, serta stigma terhadap profesi. Secara analitis, makna kerja dipahami sebagai tindakan sosial yang rasional, di mana pekerjaan dimaknai tidak hanya sebagai pemenuhan kebutuhan ekonomi, tetapi juga sebagai bentuk tanggung jawab moral dan upaya mempertahankan harga diri dalam struktur kerja modern. Penelitian ini memberikan kontribusi dalam memahami makna kerja pada profesi penagih utang sebagai praktik sosial yang tidak hanya bersifat ekonomi, tetapi juga dipengaruhi oleh dinamika sosial dan struktur kerja modern. ***** This study aims to analyzed the meaning of work among debt collection workers by examining their socio-economic context, subjective experiences, and the process of work meaning construction within a leasing company (PT KOBUS). This research employs a qualitative approach using in-depth interviews, observation, and documentation involving ten key informants working as debt collectors at PT KOBUS. Data collection was conducted over a three-month period (October–December 2025) through online methods. Data were analyzed using the Miles and Huberman analytical model and interpreted through Max Weber’s theory of social action and rationality. The findings reveal that the meaning of work among debt collection workers is not singular but is shaped through the interplay of socio-economic context, subjective experiences, and meaning-making processes. Within the socio-economic context, this occupation is perceived as a rational choice amid limited employment opportunities and economic demands. Subjectively, workers experience complex emotional and social dynamics, including performance target pressures, interactions with clients, and social stigma associated with the profession. Analytically, work is understood as a form of rational social action, in which it is not only viewed as a means of economic survival but also as a manifestation of moral responsibility and an effort to maintain self-worth within a modern work structure. This study contributes to a deeper understanding of work meaning within the debt collection profession as a social practice shaped not only by economic factors but also by subjective dynamics and structural conditions in modern work systems.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Devi Septiandini, M.Pd. ; 2). Atik Kurniawati, M.Si.
Subjects:	Ilmu Sosial > Sosiologi
Divisions:	FIS > S1 Sosiologi
Depositing User:	Selvina .
Date Deposited:	07 Aug 2026 03:02
Last Modified:	07 Aug 2026 03:02
URI:	http://repository.unj.ac.id/id/eprint/69112

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