PERANCANGAN UI/UX PROTOTIPE RESERVASI KELAS OLAHRAGA MELALUI PENDEKATAN HUMAN CENTERED DESIGN

DESMA NOOR PUTRI, . (2026) PERANCANGAN UI/UX PROTOTIPE RESERVASI KELAS OLAHRAGA MELALUI PENDEKATAN HUMAN CENTERED DESIGN. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Pertumbuhan industri aplikasi kebugaran digital yang pesat mendorong munculnya berbagai platform sportstech untuk memenuhi kebutuhan masyarakat akan akses layanan olahraga yang fleksibel dan praktis. Namun, platform reservasi kelas olahraga yang ada saat ini masih menghadapi permasalahan pada aspek user interface dan user experience, khususnya terkait ketidakjelasan kebijakan pembatalan, keterbatasan fitur reschedule, serta kurangnya transparansi informasi ketersediaan kelas. Penelitian ini bertujuan untuk mengidentifikasi kebutuhan dan kendala pengguna dalam proses pemesanan kelas olahraga, serta merancang prototipe website Go-FIT sebagai solusi yang berorientasi pada pengguna. Pendekatan yang digunakan adalah Human Centered Design (HCD) yang diimplementasikan melalui lima tahapan design thinking, yaitu empathize, define, ideate, prototype, dan testing. Pengumpulan data dilakukan melalui pra-survei, studi literatur, dan observasi ulasan pengguna pada platform reservasi kelas olahraga yang telah ada. Prototipe dikembangkan menggunakan Figma dan Loveable sebagai platform pengembangan berbantuan kecerdasan buatan. Evaluasi dilakukan terhadap 13 responden menggunakan instrumen System Usability Scale (SUS). Hasil pengujian menunjukkan nilai rata-rata SUS sebesar 82,5 yang berada pada kategori Excellent, mengindikasikan bahwa prototipe Go-FIT memiliki tingkat usability yang sangat baik dari aspek efektivitas, efisiensi, dan kemudahan penggunaan. Hasil penelitian ini diharapkan dapat menjadi landasan pengembangan sistem reservasi kelas olahraga digital yang lebih transparan, fleksibel, dan berorientasi pada kepuasan pengguna. ***** The rapid growth of the digital fitness application industry has encouraged the emergence of various sportstech platforms to meet public demand for flexible and practical access to sports services. However, existing sports class reservation platforms still face several issues related to user interface and user experience aspects, particularly unclear cancellation policies, limited rescheduling features, and lack of transparency regarding class availability information. This study aims to identify user needs and obstacles in the sports class booking process, as well as to design the Go-FIT website prototype as a user-oriented solution. The approach used in this study is Human-Centered Design (HCD), implemented through five stages of design thinking: empathize, define, ideate, prototype, and testing. Data were collected through pre-surveys, literature studies, and observation of user reviews on existing sports class reservation platforms. The prototype was developed using Figma and Loveable as an AI-assisted development platform. Evaluation was conducted with 30 respondents using the System Usability Scale (SUS) instrument. The test results showed an average SUS score of 82,5, which falls into the Excellent category, indicating that the Go-FIT prototype has a very high level of usability in terms of effectiveness, efficiency, and overall ease of use. The results of this study are expected to serve as a foundation for developing a more transparent, flexible, and user-oriented digital sports class reservation system.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Diena Noviarini, MMSi.; 2). Ringga Sentagi Asa, S.Pd., M.Kom.
Subjects:	Manajemen > Manajemen , Business Teknologi dan Ilmu Terapan > Teknologi (umum)
Divisions:	FE > S1 Bisnis Digital
Depositing User:	Desma Noor Putri .
Date Deposited:	11 Aug 2026 07:55
Last Modified:	11 Aug 2026 07:55
URI:	http://repository.unj.ac.id/id/eprint/69995

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