PENGARUH KUALITAS INFORMASI, KUALITAS SISTEM, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA PADA SISTEM CORETAX DENGAN PENDEKATAN INFORMATION SYSTEM SUCCESS MODEL (ISSM) (DeLone & McLean)

REZKY AKBAR SETYANTO PUTRA, . (2026) PENGARUH KUALITAS INFORMASI, KUALITAS SISTEM, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA PADA SISTEM CORETAX DENGAN PENDEKATAN INFORMATION SYSTEM SUCCESS MODEL (ISSM) (DeLone & McLean). Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Analisis mengenai kualitas sistem, kualitas informasi, dan kualitas layanan dilakukan guna mengetahui pengaruhnya pada kepuasan pengguna, sekaligus menguji peran kepuasan pengguna dalam menciptakan manfaat bersih (Net Benefits) sistem Coretax berdasarkan Information System Success Model DeLone dan McLean. Pendekatan kuantitatif diterapkan melalui penelitian deskriptif-verifikatif. Pengumpulan data dilakukan menggunakan kuesioner, sedangkan pengolahannya memanfaatkan metode Structural Equation Modeling–Partial Least Squares (SEM-PLS). Hasil pengujian membuktikan kualitas sistem berpengaruh positif dan signifikan pada kepuasan pengguna (β = 0,278; T = 5,625; p < 0,001), diikuti kualitas informasi (β = 0,330; T = 7,479; p < 0,001) dan kualitas layanan (β = 0,295; T = 6,187; p < 0,001) yang sama-sama menunjukkan pengaruh positif dan signifikan. Kepuasan pengguna juga terbukti memberikan pengaruh positif dan signifikan pada manfaat bersih (Net Benefits) sistem Coretax (β = 0,481; T = 7,690; p < 0,001). Temuan tersebut mengindikasikan bahwa peningkatan kualitas sistem, informasi, maupun layanan mampu mendorong kepuasan pengguna sehingga manfaat bersih sistem Coretax ikut meningkat. Hasil tersebut diharapkan dapat menjadi landasan bagi upaya pengembangan dan optimalisasi implementasi sistem Coretax.Kata Kunci: Coretax, Information System Success Model, kualitas sistem, kualitas informasi, kualitas layanan, kepuasan pengguna, Net Benefits, SEM-PLS ***** In addition to analyzing the role of user satisfaction in generating Coretax system net benefits based on DeLone and McLean's Information System Success Model, an analysis of system quality, information quality, and service quality was carried out to ascertain the impact on user satisfaction. Descriptive-verifying research use a quantitative method. Questionnaires are used for data collecting, and the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method is used for data processing. System quality was found to have a positive and significant impact on user satisfaction (β = 0.278; T = 5.625; p < 0.001), followed by information quality (β = 0.330; T = 7.479; p < 0.001) and service quality (β = 0.295; T = 6.187; p < 0.001). Additionally, it was demonstrated that user satisfaction had a positive and significant impact on the Coretax system's net benefit (Net Benefits) (β = 0.481; T = 7.690; p < 0.001). The results show that raising the caliber of systems, data, and services can boost user happiness and raise the Coretax system's overall advantages. It is anticipated that these findings will provide the foundation for initiatives aimed at creating and refining the Coretax system. Keywords: Coretax, Information System Success Model, system quality, information quality, service quality, user satisfaction, net benefits, SEM-PLS.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Tresno Eka Jaya, R., M.Ak., BKP.; 2). Aji Ahmadi Sasmi, S.Ak., M.Ak.
Subjects:	Ilmu Sosial > Perdagangan, e-commerce > Akuntansi
Divisions:	FE > S1 Akuntansi
Depositing User:	Rezky Akbar Setyanto Putra .
Date Deposited:	18 Aug 2026 07:42
Last Modified:	18 Aug 2026 07:42
URI:	http://repository.unj.ac.id/id/eprint/70003

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