PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN GENERASI Z DENGAN WORK ENGAGEMENT SEBAGAI MEDIATOR

MUHAMMAD FAKHRI FIRSA ADITAMA, . (2026) PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN GENERASI Z DENGAN WORK ENGAGEMENT SEBAGAI MEDIATOR. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini dilatarbelakangi oleh tingginya keterlibatan Generasi Z dalam dunia kerja yang menuntut organisasi untuk memahami faktor yang dapat mendorong perilaku ekstra-peran karyawan. Perceived Organizational Support diduga berperan dalam meningkatkan Organizational Citizenship Behavior melalui Work Engagement sebagai variabel mediator. Penelitian ini bertujuan untuk menguji pengaruh Perceived Organizational Support terhadap Organizational Citizenship Behavior melalui Work Engagement pada karyawan Generasi Z. Penelitian ini menggunakan pendekatan kuantitatif dengan desain non-eksperimental dan metode korelasional. Partisipan penelitian berjumlah 398 karyawan Generasi Z yang dipilih menggunakan teknik purposive sampling. Uji mediasi dilakukan menggunakan PROCESS Hayes Model 4 dengan teknik bootstrapping 5.000 resampling dan interval kepercayaan 95%. Hasil penelitian menunjukkan bahwa Work Engagement berperan sebagai mediator antara Perceived Organizational Support dan Organizational Citizenship Behavior dengan nilai indirect effect sebesar 4,4086 dan confidence interval 3,2548–5,6358. Hasil tersebut menunjukkan bahwa efek tidak langsung maupun efek langsung tetap signifikan setelah variabel mediator dimasukkan ke dalam model. Dengan demikian, Work Engagement memediasi secara parsial pengaruh Perceived Organizational Support terhadap Organizational Citizenship Behavior pada karyawan Generasi Z. ***** This study is motivated by the increasing involvement of Generation Z in the workplace, which requires organizations to understand factors that can encourage employees’ extra-role behavior. Perceived Organizational Support is assumed to play a role in enhancing Organizational Citizenship Behavior through Work Engagement as a mediating variable. This study aims to examine the effect of Perceived Organizational Support on Organizational Citizenship Behavior through Work Engagement among Generation Z employees. This research used a quantitative approach with a non-experimental design and correlational method. The participants consisted of 398 Generation Z employees selected using purposive sampling. Mediation analysis was conducted using PROCESS Hayes Model 4 with a bootstrapping technique of 5,000 resampling and a 95% confidence interval. The results showed that Work Engagement served as a mediator between Perceived Organizational Support and Organizational Citizenship Behavior, with an indirect effect value of 4.4086 and a confidence interval of 3.2548–5.6358. These findings indicate that both the indirect effect and direct effect remained significant after the mediator was included in the model. Therefore, Work Engagement partially mediates the effect of Perceived Organizational Support on Organizational Citizenship Behavior among Generation Z employees.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Liza Yudhita Widyastuti, M.Psi., Psikolog. ; 2). Redo Tridinata Wijaya, M.Psi., Psikolog.
Subjects:	Filsafat, Psikologi & Agama > Psikologi, Ilmu Jiwa
Divisions:	FPPsi > S1 Psikologi
Depositing User:	Muhammad Fakhri Firsa Aditama .
Date Deposited:	17 Aug 2026 15:14
Last Modified:	17 Aug 2026 15:14
URI:	http://repository.unj.ac.id/id/eprint/70703

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