EVALUASI KEPUASAN PENGGUNA SISTEM SMARTESCHOOL DI SMKN 40 JAKARTA DENGAN MENGGUNAKAN METODE END USER COMPUTING SATISFACTION

YUNITA, . (2026) EVALUASI KEPUASAN PENGGUNA SISTEM SMARTESCHOOL DI SMKN 40 JAKARTA DENGAN MENGGUNAKAN METODE END USER COMPUTING SATISFACTION. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

SMKN 40 Jakarta telah memanfaatkan Learning Management System bernama Smarteschool sebagai media dalam proses pembelajaran. Namun, berdasarkan hasil observasi dan wawancara awal, ditemukan beberapa kendala dalam penggunaannya, seperti eror sistem, gangguan saat mengakses layanan, serta keterbatasan kapasitas penyimpanan sementara itu evaluasi kepuasan pengguna terhadap sistem tersebut belum pernah dilakukan sebelumnya. Penelitian ini bertujuan untuk mengetahui kepuasan pengguna sistem Smarteschool di SMKN 40 Jakarta dengan menggunakan metode end user computing satisfaction yang mencakup lima dimensi, yaitu content, accuracy, format, ease of use dan timeliness. Penelitian ini menggunakan pendekatan kuantitatif deskriptif dengan teknik pengambilan sampel Non-Probability Sampling dengan jenis purposive Sampling. Penentuan jumlah sampel dilakukan berdasarkan teori hair sehingga diperoleh 145 responden yang terdiri dari pendidik dan peserta didik pengguna Smarteschool di SMKN 40 Jakarta. Pengumpulan data dilakukan melalui penyebaran kuesioner berbasis skala likert yang telah diuji validitas dan reliabilitasnya, dengan nilai Cronbach Alpha sebesar 0,932 yang menunjukkan instrumen reliabel. Hasil penelitian menunjukkan bahwa seluruh dimensi berada pada kategori puas, dengan nilai rata-rata dimensi content sebesar 3,88, accuracy sebesar 3,51, format sebesar 3,82, ease of use 3,80, dan timeliness 3,66. Dimensi accuracy dan timeliness menjadi aspek dengan nilai terendah, sehingga direkomendasikan menjadi prioritas perbaikan bagi pihak sekolah dan pengembang sistem guna mengoptimalkan pemanfaatan Smarteschool sebagai media pembelajaran. ***** SMKN 40 Jakarta has been using a Learning Management System called Smarteschool as a tool in the learning process. However, based on the results of observations and initial interviews, several challenges were identified in its use, such as system errors, disruptions when accessing the service, and limited storage capacity; meanwhile, no evaluation of user satisfaction with the system has ever been conducted. This study aims to determine user satisfaction with the Smarteschool system at SMKN 40 Jakarta using the end user computing satisfaction method, which encompasses five dimensions: content, accuracy, format, ease of use, and timeliness. This study used a descriptive quantitative approach using a non-probability sampling technique, specifically purposive sampling. The sample size was determined based on Hair’s theory, resulting in 145 respondents consisting of educators and students who use Smarteschool at SMKN 40 Jakarta. Data collection was conducted by distributing a Likert-scale questionnaire that had been tested for validity and reliability, with a Cronbach’s Alpha value of 0.932, indicating that the instrument is reliable. The results of the study showed that all dimensions fell into the “satisfied” category, with average scores of 3.88 for content, 3.51 for accuracy, 3.82 for format, 3.80 for ease of use, and 3.66 for timeliness. The dimensions of accuracy and timeliness received the lowest scores; therefore, it is recommended that schools and system developers prioritize improvements in these areas to optimize the use of Smarteschool as a learning tool.

Item Type:	Thesis (Sarjana)
Additional Information:	1). ZE. Ferdi Fauzan Putra, S.Pd., M.Pd.T. ; 2). Via Tuhamah Fauziastuti, S.Si., M.Ed.
Subjects:	Teknologi dan Ilmu Terapan > Teknik Komputer
Divisions:	FT > S1 Pendidikan Teknik Informatika Komputer
Depositing User:	Yunita .
Date Deposited:	19 Aug 2026 02:59
Last Modified:	19 Aug 2026 02:59
URI:	http://repository.unj.ac.id/id/eprint/71278

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