ANALISIS WAKTU PENYELESAIAN ADMINISTRASI IKHTISAR PEMERIKSAAN TAGIHAN (IPT) DALAM PROSES PENGADAAN BARANG PADA DIVISI PROCUREMENT PT AROHERA

ALPHONSUS CHRISTIAN GAVRIE, . (2026) ANALISIS WAKTU PENYELESAIAN ADMINISTRASI IKHTISAR PEMERIKSAAN TAGIHAN (IPT) DALAM PROSES PENGADAAN BARANG PADA DIVISI PROCUREMENT PT AROHERA. Diploma thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk menganalisis tingkat kesesuaian waktu penyelesaian administrasi Ikhtisar Pemeriksaan Tagihan (IPT) terhadap target Service Level Agreement (SLA) maksimal dua hari kerja pada Divisi Procurement PT Arohera, serta mengidentifikasi faktor-faktor akar penyebab keterlambatannya. Penelitian ini menggunakan metode kualitatif dengan data pendukung kuantitatif deskriptif, didukung oleh 200 data transaksi historis yang dianalisis secara deskriptif dan digali lebih lanjut melalui observasi serta wawancara mendalam dengan pihak terkait. Pemetaan akar masalah dilakukan menggunakan Diagram Fishbone (6M). Hasil penelitian menunjukkan bahwa dari 200 transaksi yang dianalisis, sebanyak 43,5% (87 transaksi) diklasifikasikan terlambat, dengan rata-rata waktu penyelesaian mencapai 2,69 hari, sehingga melampaui batas SLA yang ditetapkan perusahaan. Pemetaan Fishbone mengidentifikasi enam faktor penyebab yang saling berkaitan, yaitu Man, Method, Material, Machine, Measurement, dan Milieu. Berdasarkan temuan tersebut, penelitian ini merekomendasikan sejumlah perbaikan operasional guna mempercepat proses administrasi IPT dan mendukung kelancaran proses pengadaan barang pada Divisi Procurement PT Arohera. ***** This study aims to analyze how well the completion time of the Invoice Inspection Summary administration meets the maximum two-working-day Service Level Agreement (SLA) target in the Procurement Division of PT Arohera, as well as to identify the root causes of delays. This study uses a qualitative method with supporting descriptive quantitative data, supported by 200 historical transaction data that were analyzed descriptively and further explored through observation and in-depth interviews with relevant parties. The root cause mapping was done using a Fishbone Diagram (6M). The results show that out of 200 transactions analyzed, 43.5% (87 transactions) were classified as late, with an average completion time of 2.69 days, exceeding the company's set SLA limit. The Fishbone mapping identifies six interrelated causal factors, namely Man, Method, Material, Machine, Measurement, and Milieu. Based on these findings, this study recommends several operational improvements to speed up the IPT administration process and support the smooth running of the procurement process in the Procurement Division of PT Arohera.

Item Type:	Thesis (Diploma)
Additional Information:	1). Vivian Karim Ladesi, S.T., M.T. ; 2). Kencana Verawati, S.S.T., M.M.Tr.
Subjects:	Manajemen > Manajemen , Business Manajemen > Manajemen Kantor, Organisasi
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	Alphonsus Christian Gavrie .
Date Deposited:	18 Aug 2026 07:52
Last Modified:	18 Aug 2026 07:52
URI:	http://repository.unj.ac.id/id/eprint/71449

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