PENGARUH WORK ENGAGEMENT TERHADAP BURNOUT PADA KARYAWAN HOTEL

LISA SAN SABILLA, . (2026) PENGARUH WORK ENGAGEMENT TERHADAP BURNOUT PADA KARYAWAN HOTEL. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh work engagement terhadap burnout pada karyawan hotel. Penelitian menggunakan pendekatan kuantitatif dengan tipe korelasional dan desain non-eksperimental. Responden penelitian berjumlah 158 karyawan hotel yang sedang aktif bekerja dan berusia minimal 18 tahun. Responden dipilih menggunakan teknik purposive sampling. Data dikumpulkan melalui kuesioner daring dengan menggunakan Maslach-Trisni Burnout Inventory (M-TBI) yang terdiri atas 22 item dan Utrecht Work Engagement Scale-9 (UWES-9) yang terdiri atas 9 item. Data dianalisis menggunakan regresi linear sederhana dengan bantuan SPSS versi 26. Hasil penelitian menunjukkan bahwa burnout berpengaruh negatif dan signifikan terhadap work engagement pada karyawan hotel, F(1, 156) = 22,768, p < 0,001. Burnout memberikan kontribusi sebesar 12,7% terhadap variasi work engagement (R² = 0,127), sedangkan 87,3% sisanya dipengaruhi oleh faktor lain di luar penelitian. Koefisien regresi sebesar -0,117 menunjukkan bahwa setiap peningkatan satu satuan burnout diikuti penurunan work engagement sebesar 0,117 satuan. Dengan demikian, semakin tinggi burnout yang dialami karyawan hotel, semakin rendah work engagement yang dimiliki. Temuan ini menegaskan pentingnya pengelolaan beban kerja, waktu kerja dan istirahat, dukungan atasan, serta lingkungan kerja yang mendukung kesejahteraan psikologis karyawan.***** This study aimed to examine the effect of work engagement on burnout among hotel employees. A quantitative approach with a correlational and non-experimental design was employed. The participants were 158 active hotel employees aged at least 18 years, selected through purposive sampling. Data were collected through an online questionnaire using the 22-item Maslach-Trisni Burnout Inventory (M-TBI) and the 9-item Utrecht Work Engagement Scale (UWES-9). The data were analyzed using simple linear regression with SPSS version 26. The results showed that burnout had a significant negative effect on work engagement among hotel employees, F(1, 156) = 22.768, p < .001. Burnout accounted for 12.7% of the variance in work engagement (R² = .127), while the remaining 87.3% was explained by other factors not examined in this study. The regression coefficient of -0.117 indicated that every one-unit increase in burnout was followed by a 0.117-unit decrease in work engagement. Therefore, higher burnout among hotel employees was associated with lower work engagement. These findings highlight the importance of managing workloads, working and rest schedules, supervisory support, and a work environment that promotes employees’ psychological well-being.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Fildzah Rudyah Putri, S.Psi., M.Si., ; 2). Liza Yudhita Widyastuti, M.Psi, Psikolog
Subjects:	Filsafat, Psikologi & Agama > Psikologi, Ilmu Jiwa
Divisions:	FPPsi > S1 Psikologi
Depositing User:	Lisa San Sabilla .
Date Deposited:	19 Aug 2026 06:40
Last Modified:	19 Aug 2026 06:40
URI:	http://repository.unj.ac.id/id/eprint/71557

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