ANALISIS PELAYANAN ADMINISTRASI RINGROAD STADION UTAMA (STUDI KASUS PADA PUSAT PENGELOLAAN KOMPLEK GELORA BUNG KARNO)

NADIVA AZZAHRA, . (2026) ANALISIS PELAYANAN ADMINISTRASI RINGROAD STADION UTAMA (STUDI KASUS PADA PUSAT PENGELOLAAN KOMPLEK GELORA BUNG KARNO). Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk menganalisis pelayanan administrasi pemesanan area retail di Area Ringroad Unit Stadion Utama Pusat Pengelolaan Kompleks Gelora Bung Karno, serta mengidentifikasi hambatan yang memengaruhi pelaksanaan pelayanan administrasi. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa pelayanan administrasi telah dilaksanakan melalui proses pemeriksaan persyaratan, verifikasi dokumen, serta koordinasi antarunit kerja. Namun, pelaksanaannya masih belum optimal karena belum tersedianya mekanisme administrasi khusus untuk pemesanan area retail. Hambatan yang ditemukan meliputi belum adanya prosedur administrasi yang baku, koordinasi yang masih memerlukan waktu dengan berbagai unit terkait, serta masih adanya penggunaan area retail tanpa melalui proses administrasi resmi kepada pihak pengelola. Kondisi tersebut berdampak pada kurang optimalnya aspek pengawasan, keamanan, kebersihan, serta belum adanya kepastian dalam proses pelayanan administrasi. Oleh karena itu, diperlukan penyusunan mekanisme administrasi khusus, penguatan koordinasi antarunit, peningkatan sosialisasi mengenai prosedur administrasi kepada pengguna area retail, serta standarisasi proses administrasi guna mewujudkan pelayanan yang lebih efektif, tertib, dan terkoordinasi. Kata Kunci: Pelayanan Administrasi, Prosedur Administrasi, Pelayanan Publik. *****This study aims to analyze the administrative services for retail area reservations at the Ringroad of the Main Stadium, Gelora Bung Karno Complex Management Center, and to identify the obstacles affecting the implementation of these administrative services. This study employed a qualitative approach using observation, interviews, and documentation as data collection techniques. The findings indicate that the administrative service process has been carried out through document verification, administrative requirements checking, and coordination among related work units. However, its implementation has not been fully optimized due to the absence of a specific administrative mechanism for retail area reservations. The main obstacles identified include the lack of standardized administrative procedures, the need for extensive coordination with several related units, and the continued use of retail areas without going through the official administrative process with the management. These conditions have affected the effectiveness of supervision, security, cleanliness, and the certainty of administrative service delivery. Therefore, it is necessary to establish a specific administrative mechanism for retail area reservations, strengthen inter-unit coordination, improve the dissemination of administrative procedures to retail area users, and standardize the administrative process to achieve more effective, orderly, and well-coordinated services. Keywords: Administrative Services, Administrative Procedures, Public Service

Item Type:	Thesis (Sarjana)
Additional Information:	1). Mayang Riyantie S.I.Kom., M.I.Kom.; 2). Rizki Firdausi Rachmadania, SE., M.SM.
Subjects:	Manajemen > Manajemen Kantor, Organisasi
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Nadiva Azzahra .
Date Deposited:	24 Aug 2026 03:15
Last Modified:	24 Aug 2026 03:15
URI:	http://repository.unj.ac.id/id/eprint/72949

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