RAHMA FITRIANA, . (2026) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA SISTEM INFORMASI AKADEMIK (SIAKAD) UNIVERSITAS NEGERI JAKARTA DENGAN MODEL DELONE & MCLEAN. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.
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Abstract
Perkembangan internet dan Teknologi Informasi dan Komunikasi mendorong pemanfaatan teknologi digital secara luas di sektor pendidikan, salah satunya melalui implementasi Sistem Informasi Akademik (SIAKAD). Universitas Negeri Jakarta (UNJ) telah mengimplementasikan SIAKAD sebagai sistem terintegrasi untuk mendukung aktivitas akademik mahasiswa, namun dalam praktiknya sistem ini masih menghadapi permasalahan operasional seperti gangguan (downtime) dan kesulitan akses pada periode tertentu. Penelitian ini bertujuan untuk menguji pengaruh system quality, service quality, dan information quality terhadap use dan user satisfaction pada SIAKAD UNJ dengan menggunakan model Delone dan Mclean (2003) sebagai kerangka konseptual. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 185 mahasiswa Program Studi Bisnis Digital UNJ angkatan 2022–2024. Data dianalisis menggunakan metode Structural Equation Modeling berbasis Partial Least Square (SEM-PLS) dengan bantuan perangkat lunak SmartPLS4. Hasil penelitian menunjukkan bahwa information quality berpengaruh paling dominan terhadap use, sementara use juga berpengaruh paling kuat terhadap user satisfaction dibandingkan pengaruh langsung ketiga variabel kualitas. Sedangkan, system quality dan service quality tetap berpengaruh signifikan terhadap use maupun user satisfaction, meskipun dengan kekuatan pengaruh yang lebih rendah dibandingkan information quality. Temuan ini menunjukkan bahwa kepuasan mahasiswa terhadap SIAKAD lebih dipengaruhi oleh keakuratan informasi dan intensitas penggunaan sistem, dibandingkan sekadar performa teknis maupun layanan pendukung semata. ***** The advancement of the internet and Information and Communication Technology has driven the widespread adoption of digital technology in the education sector, notably through the implementation of Academic Information Systems (SIAKAD). Universitas Negeri Jakarta (UNJ) has implemented SIAKAD as an integrated system to support students' academic activities. However, in practice, the system still faces operational issues such as downtime and access difficulties during certain periods. This study aims to examine the influence of system quality, service quality, and information quality on system use and user satisfaction regarding SIAKAD UNJ, utilizing the Delone and Mclean (2003) model as a conceptual framework. A quantitative approach was employed, involving a survey of 185 students from Digital Business Study Program (class 2022–2024) of UNJ. Data were analyzed using Partial Least Squares Structural Equation Modeling (SEM-PLS) with the SmartPLS4 software. The results indicate that information quality has the most dominant influence on system use, while system use exerts the strongest influence on user satisfaction, surpassing the direct impact of the three quality variables. Meanwhile, system quality and service quality also significantly influence both system use and user satisfaction, albeit with a weaker effect compared to information quality. These findings suggest that student satisfaction with SIAKAD is driven more by information accuracy and the intensity of system usage than by technical performance or support services alone.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Additional Information: | 1). Adnan Kasofi, S.Pd., MBA ; 2). Ringga Sentagi Asa, S.Pd., M.Kom |
| Subjects: | Manajemen > Manajemen , Business Manajemen > Manajemen Kantor, Organisasi |
| Divisions: | FE > S1 Bisnis Digital |
| Depositing User: | Rahma Fitriana . |
| Date Deposited: | 26 Aug 2026 04:36 |
| Last Modified: | 26 Aug 2026 04:36 |
| URI: | http://repository.unj.ac.id/id/eprint/73014 |
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