STRATEGI PENINGKATAN MUTU LAYANAN PENDIDIKAN DI SMP NEGERI 41 JAKARTA SELATAN

HILMI SUCIASIH, . (2026) STRATEGI PENINGKATAN MUTU LAYANAN PENDIDIKAN DI SMP NEGERI 41 JAKARTA SELATAN. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Mutu layanan pendidikan merupakan indikator penting keberhasilan penyelenggaraan pendidikan di satuan pendidikan. Sekolah dituntut tidak hanya mampu menyelenggarakan pembelajaran, tetapi juga memberikan layanan pendidikan yang berkualitas, berkelanjutan, dan berorientasi pada kepuasan peserta didik serta pemangku kepentingan. Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis strategi peningkatan mutu layanan pendidikan di SMP Negeri 41 Jakarta Selatan. Penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif analitik. Pengumpulan data dilakukan melalui observasi, wawancara mendalam, dan studi dokumentasi. Informan penelitian meliputi kepala sekolah, wakil kepala sekolah, guru, tenaga kependidikan, serta perwakilan orang tua dan komite sekolah. Hasil penelitian menunjukkan bahwa strategi peningkatan mutu layanan pendidikan di SMP Negeri 41 Jakarta Selatan dilaksanakan melalui lima aspek utama, yaitu strategi peningkatan mutu proses pembelajaran, strategi peningkatan kualitas guru dan tenaga kependidikan, strategi pengelolaan sarana dan prasarana pendidikan, strategi peningkatan partisipasi orang tua dan masyarakat, serta strategi kepemimpinan kepala sekolah. Kelima strategi tersebut dilaksanakan secara terencana, terkoordinasi, dan berkelanjutan melalui evaluasi rutin serta tindak lanjut program. Penelitian ini menyimpulkan bahwa sinergi antarunsur sekolah dan penerapan prinsip perbaikan berkelanjutan menjadi kunci keberhasilan peningkatan mutu layanan pendidikan. Kata Kunci: mutu layanan pendidikan, strategi peningkatan mutu, manajemen pendidikan, sekolah menengah pertama. ***** The quality of educational services is an important indicator of the success of educational implementation in educational institutions. Schools are required not only to carry out learning activities but also to provide high-quality, sustainable educational services that are oriented toward student satisfaction and stakeholder needs. This study aims to describe and analyze strategies for improving the quality of educational services at SMP Negeri 41 Jakarta Selatan. The study employs a qualitative approach with a descriptive-analytical research design. Data were collected through observation, in-depth interviews, and documentation studies. The research informants included the principal, vice principals, teachers, educational staff, as well as representatives of parents and the school committee. The results indicate that strategies to improve the quality of educational services at SMP Negeri 41 Jakarta Selatan are implemented through five main aspects: strategies to improve the quality of the learning process, strategies to enhance the quality of teachers and educational staff, strategies for managing educational facilities and infrastructure, strategies to increase parental and community participation, and the leadership strategy of the school principal. These strategies are implemented in a planned, coordinated, and sustainable manner through regular evaluation and program follow-up. This study concludes that synergy among school components and the application of continuous improvement principles are key factors in improving the quality of educational services. Keywords: quality of educational services, quality improvement strategies, educational management, junior high school.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Dr. Heru Santosa, M.Pd.; 2). Dr. Matin, M.Pd.
Subjects:	Pendidikan > Teori, Penelitian Pendidikan
Divisions:	FIP > S1 Manajemen Pendidikan
Depositing User:	Hilmi Suciasih .
Date Deposited:	25 Jun 2026 06:47
Last Modified:	25 Jun 2026 06:47
URI:	http://repository.unj.ac.id/id/eprint/66304

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