SOCIAL CAPITAL SEBAGAI FASILITATOR SHARING INFORMASI KINERJA OPERASIONAL DAN PENGOPTIMALAN PENGELOLAAN KINERJA BUYER-SUPPLIER

FADHLAINI ARNIS, . (2025) SOCIAL CAPITAL SEBAGAI FASILITATOR SHARING INFORMASI KINERJA OPERASIONAL DAN PENGOPTIMALAN PENGELOLAAN KINERJA BUYER-SUPPLIER. Magister thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini menyelidiki peran modal sosial sebagai fasilitator utama dalam mengoptimalkan manajemen kinerja pembeli-pemasok dalam industri otomotif. Modal sosial, yang mencakup dimensi kognitif, relasional, dan struktural, dievaluasi berdasarkan pengaruhnya terhadap berbagi informasi kinerja operasional, pengukuran kinerja pemasok, dan status pelanggan prioritas. Data dikumpulkan melalui survei terhadap 204 karyawan di perusahaan pemasok dan dianalisis menggunakan Structural Equation Modeling (SEM-PLS). Hasil penelitian menunjukkan bahwa modal sosial kognitif dan struktural secara signifikan memengaruhi berbagi informasi kinerja operasional, sementara modal sosial relasional meningkatkan kepercayaan dan kolaborasi. Studi ini juga menyoroti efek moderasi dari implementasi standar ISO terhadap hubungan antara berbagi informasi kinerja operasional dan pengukuran kinerja pemasok. Temuan ini menegaskan pentingnya penguatan modal sosial untuk mencapai hubungan pembeli-pemasok yang berkelanjutan dan meningkatkan efisiensi operasional. Kata kunci: modal sosial, manajemen kinerja, pelanggan prioritas ***** This study investigates the role of social capital as a key facilitator in optimizing buyer supplier performance management within the automotive industry. Social capital, encompassing cognitive, relational, and structural dimensions, is evaluated for its impact on operational performance information sharing, supplier performance measurement, and priority customer status. Data were collected through a survey of 204 employees in supplier companies and analyzed using Structural Equation Modeling (SEM-PLS). Results indicate that cognitive and structural social capital significantly influence operational performance information sharing, while relational social capital enhances trust and collaboration. The study also highlights the moderating effect of ISO standard implementation on the relationship between operational performance information sharing and supplier performance measurement. These findings underscore the necessity of fostering social capital to achieve sustainable buyer-supplier relationships and improve operational efficiency. Keywords: social capital, performance management, priority customer

Item Type:	Thesis (Magister)
Additional Information:	1). Dr. Agung Wahyu Handaru, ST, M.M. ; 2). Prof. Dr. Puji Wahono, M.Si.
Subjects:	Manajemen > Manajemen , Business Manajemen > Manajemen Kantor, Organisasi
Divisions:	FE > S2 Manajemen
Depositing User:	Users 26285 not found.
Date Deposited:	19 Feb 2025 00:38
Last Modified:	19 Feb 2025 00:38
URI:	http://repository.unj.ac.id/id/eprint/52905

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