KEPUASAN SISWA TENTANG KUALITAS PELAYANAN USAHA KESEHATAN SEKOLAH (Penelitian Deskriptif di Sekolah Menengah Pertama Negeri Se-Kota Bogor)

YOUSVIEN KEISHA RAHMANDHANI, . (2025) KEPUASAN SISWA TENTANG KUALITAS PELAYANAN USAHA KESEHATAN SEKOLAH (Penelitian Deskriptif di Sekolah Menengah Pertama Negeri Se-Kota Bogor). Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan siswa terhadap kualitas pelayanan UKS di Sekolah Menengah Pertama (SMP) Negeri se-Kota Bogor. Penelitian menggunakan pendekatan kuantitatif deskriptif dengan metode survei melalui penyebaran angket kepada 450 siswa yang dipilih secara acak sederhana (simple random sampling). Instrumen penelitian telah diuji validitas dan reliabilitasnya, dengan hasil uji validitas menunjukkan seluruh item pernyataan valid (p < 0,05) dan nilai koefisien reliabilitas Cronbach's Alpha sebesar 0,847. Sebanyak 207 siswa (46%) yang menyatakan tidak setuju. Dimensi kualitas pelayanan yang diukur menggunakan pendekatan SERVQUAL (Tangibles, Reliability, Responsiveness, Assurance, Empathy) menunjukkan bahwa mayoritas siswa memberikan penilaian negatif terhadap hampir semua indikator. Temuan ini memperkuat teori Disconfirmation of Expectations yang menyatakan bahwa kepuasan terbentuk apabila kinerja layanan sesuai atau melebihi harapan pengguna. Ketidaksesuaian antara harapan dan kenyataan layanan menyebabkan ketidakpuasan yang cukup signifikan di kalangan siswa. Kata Kunci: Usaha Kesehatan Sekolah, Kepuasan Siswa, Kualitas Pelayanan, SERVQUAL*****This study aims to determine the level of student satisfaction with the quality of UKS services in State Junior High Schools (SMP) in Bogor City. The study used descriptive quantitative approach with survey method through distributing questionnaires to 450 students selected by simple random sampling. The research instrument has been tested for validity and reliability, with the validity test results showing all statement items valid (p < 0.05) and the Cronbach's Alpha reliability coefficient value of 0.847. A total of 207 students (46%) disagreed. The dimensions of service quality as measured using the SERVQUAL approach (Tangibles, Reliability, Responsiveness, Assurance, Empathy) show that the majority of students give a negative assessment of almost all indicators. These findings reinforce the Disconfirmation of Expectations theory which states that satisfaction is formed when service performance matches or exceeds user expectations. The mismatch between expectations and service reality causes significant dissatisfaction among students. Keywords: School Health Program, Student Satisfaction, Service Quality, SERVQUAL

Item Type:	Thesis (Sarjana)
Additional Information:	1) Dr. Wahyuningtyas Puspitorini, S.Pd, M.Kes, AIFO. ; 2) Dr.Oman Unju Subandi, M.Pd.
Subjects:	Manajemen > Manajemen Sumber Daya Manusia Olah Raga dan Seni Pertunjukan > Pendidikan Olah Raga
Divisions:	FIO > Pendidikan Jasmani
Depositing User:	Yousvien Keisha Rahmandhani .
Date Deposited:	06 Aug 2025 01:24
Last Modified:	06 Aug 2025 02:48
URI:	http://repository.unj.ac.id/id/eprint/58031

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