ZALDI SULTANI ZAIN, . (2025) ANALISIS PENERAPAN SISTEM APLIKASI CEISA 4.0 DALAM PEMBUATAN DOKUMEN PEMBERITAHUAN IMPOR BARANG DI PT XYZ. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.
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Abstract
Perkembangan teknologi informasi telah mendorong transformasi digital di sektor kepabeanan, salah satunya melalui penerapan sistem CEISA 4.0 oleh Direktorat Jenderal Bea dan Cukai. Penelitian ini bertujuan untuk menganalisis penerapan CEISA 4.0 dalam pembuatan Dokumen Pemberitahuan Impor Barang (PIB) di PT XYZ, serta mengidentifikasi kendala dan hambatan yang dihadapi. Metode penelitian menggunakan pendekatan deskriptif kuantitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan studi dokumen. Responden meliputi staf operasional dan manajer yang terlibat langsung dalam proses pembuatan PIB. Hasil penelitian menunjukkan bahwa CEISA 4.0 berhasil meningkatkan efisiensi proses pembuatan PIB, dengan waktu pemrosesan berkurang dari 2–3 hari menjadi 1– 2 jam untuk kasus standar. Fitur seperti validasi otomatis, integrasi data, dan database HS Code terintegrasi turut meningkatkan akurasi data. Namun, ditemukan kendala teknis seperti ketergantungan pada koneksi internet yang stabil dan server yang sering down, serta kendala non-teknis seperti adaptasi staf yang membutuhkan waktu 2–6 bulan untuk mencapai kemahiran penuh. Analisis berdasarkan Technology Acceptance Model (TAM) menunjukkan bahwa persepsi kegunaan (PU) sistem dinilai sangat baik (skor 3.7), sedangkan persepsi kemudahan penggunaan (PEOU) masih perlu ditingkatkan (skor 3.1). Rekomendasi yang diajukan meliputi peningkatan pelatihan staf, kolaborasi dengan Direktorat Jenderal Bea dan Cukai untuk penyempurnaan sistem, serta penguatan infrastruktur IT. Penelitian ini diharapkan dapat menjadi referensi bagi pengembangan sistem kepabeanan digital dan memberikan manfaat praktis bagi PT XYZ dalam optimalisasi penggunaan CEISA 4.0. ***** The advancement of information technology has driven digital transformation in the customs sector, including the implementation of the CEISA 4.0 system by the Directorate General of Customs and Excise. This study aims to analyze the implementation of CEISA 4.0 in the preparation of Import Notification Documents (PIB) at PT XYZ and identify the challenges and obstacles encountered. The research employs a descriptive quantitative approach, with data collected through interviews, observations, and document studies. Respondents include operational staff and managers directly involved in the PIB preparation process. The results indicate that CEISA 4.0 successfully improves the efficiency of PIB preparation, reducing processing time from 2–3 days to 1–2 hours for standard cases. Features such as automatic validation, data integration, and an integrated HS Code database enhance data accuracy. However, technical challenges were identified, including dependence on stable internet connectivity and frequent server downtime, as well as non-technical challenges such as staff adaptation, which requires 2–6 months to achieve full proficiency. Analysis based on the Technology Acceptance Model (TAM) reveals that the system's perceived usefulness (PU) is rated as very good (score 3.7), while perceived ease of use (PEOU) still requires improvement (score 3.1). Recommendations include enhancing staff training, collaborating with the Directorate General of Customs and Excise to refine the system, and strengthening IT infrastructure. This research is expected to serve as a reference for the development of digital customs systems and provide practical benefits for PT XYZ in optimizing the use of CEISA 4.0.
Item Type: | Thesis (Sarjana) |
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Additional Information: | 1). Prof. Dr. Henita Rahmayanti, M.Si ; 2). Intan Puspa Wangi, S.T., М.Т. |
Subjects: | Sains > Matematika > Software, Sistem Informasi Komputer Teknologi dan Ilmu Terapan > Teknik Hidraulik, Pelabuhan, Irigasi |
Divisions: | FT > D IV Manajemen Pelabuhan dan Logistik Maritim |
Depositing User: | Zaldi Sultani Zain . |
Date Deposited: | 07 Aug 2025 03:38 |
Last Modified: | 07 Aug 2025 03:38 |
URI: | http://repository.unj.ac.id/id/eprint/58496 |
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