ANALISIS MENTORSHIP DALAM MENINGKATKAN KUALITAS MAHASISWA MAGANG PADA PT ASURANSI JASA INDONESIA

SITI NURUL FAJRI, . (2026) ANALISIS MENTORSHIP DALAM MENINGKATKAN KUALITAS MAHASISWA MAGANG PADA PT ASURANSI JASA INDONESIA. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

	Text COVER.pdf Download (933kB)
	Text BAB 1.pdf Download (481kB)
	Text BAB 2.pdf Restricted to Registered users only Download (557kB) | Request a copy
	Text BAB 3.pdf Restricted to Registered users only Download (376kB) | Request a copy
	Text BAB 4.pdf Restricted to Registered users only Download (1MB) | Request a copy
	Text BAB 5.pdf Restricted to Registered users only Download (260kB) | Request a copy
	Text DAFTAR PUSTAKA.pdf Download (271kB)
	Text LAMPIRAN DAN DAFTAR RIWAYAT HIDUP.pdf Restricted to Registered users only Download (2MB) | Request a copy

Abstract

Penelitian ini bertujuan untuk menganalisis pelaksanaan program mentorship dalam meningkatkan kualitas mahasiswa magang pada PT Asuransi Jasa Indonesia (Jasindo), mengetahui tujuan mentorship dalam meningkatkan kualitas mahasiswa magang, serta mengidentifikasi faktor-faktor yang mendukung dan menghambat pelaksanaan mentorship. Penelitian menggunakan metode kualitatif dengan pendekatan studi kasus. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi terhadap empat informan yang dipilih secara purposive, terdiri atas satu atasan unit kerja, satu mentor dari Badan Riset dan Inovasi Nasional (BRIN), dan dua mahasiswa magang di unit Underwriting Ritel PT Asuransi Jasa Indonesia. Analisis data menggunakan model Miles dan Huberman dengan bantuan perangkat lunak NVivo 14. Hasil penelitian menunjukkan bahwa pelaksanaan mentorship dilakukan melalui pengenalan lingkungan kerja, onboarding, pendampingan tugas, monitoring, sharing experience, dan evaluasi kerja. Program mentorship melibatkan dua jenis mentor, yaitu mentor internal dari Jasindo yang berfokus pada pengembangan soft skill dan mentor eksternal dari BRIN yang berfokus pada pengembangan hard skill teknis. Mentorship terbukti meningkatkan kemampuan teknis, komunikasi interpersonal, kerja sama tim, kemampuan analisis, dan kesiapan kerja mahasiswa. Faktor pendukung mentorship meliputi dukungan mentor, keterlibatan mahasiswa dalam proyek perusahaan, lingkungan kerja yang kondusif, pemberian reward, dan komunikasi interpersonal yang baik. Sementara itu, faktor penghambat meliputi keterbatasan waktu mentorship, ketidakpastian jadwal, kendala komunikasi daring, dan beban kerja yang tinggi. ***** This research aims to analyze the implementation of the mentorship program in improving the quality of student interns at PT Asuransi Jasa Indonesia (Jasindo), to understand the objectives of mentorship in enhancing intern quality, and to identify the supporting and inhibiting factors in the implementation of mentorship. This study employed a qualitative method with a case study approach. Data were collected through in-depth interviews, observation, and documentation involving four informants selected through purposive sampling, consisting of one unit head supervisor, one mentor from the National Research and Innovation Agency (BRIN), and two student interns in the Retail Underwriting unit of PT Asuransi Jasa Indonesia. Data were analyzed using the Miles and Huberman model with the assistance of NVivo 14 software. The findings reveal that mentorship was carried out through workplace introduction, onboarding, task supervision, monitoring, experience sharing, and work evaluation. The mentorship program involved two types of mentors: an internal mentor from Jasindo focused on soft skill development, and an external mentor from BRIN focused on technical hard skill development. Mentorship was proven to improve students' technical competencies, interpersonal communication, teamwork, analytical skills, and work readiness. Supporting factors included mentor support, student involvement in company projects, a conducive work environment, reward provision, and effective interpersonal communication. Inhibiting factors included limited mentorship time, schedule uncertainty, online communication constraints, and high workload pressures.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Dr. Susan Febriantina, S.Pd, M.Pd. 2). Eka Dewi Utari, S.Pd., M.Pd.
Subjects:	Manajemen > Manajemen , Business Manajemen > Manajemen Kantor, Organisasi Manajemen > Manajemen Sumber Daya Manusia
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Siti Nurul Fajri .
Date Deposited:	30 Jul 2026 03:28
Last Modified:	30 Jul 2026 03:28
URI:	http://repository.unj.ac.id/id/eprint/67728

Actions (login required)

View Item