PENGARUH PROSES CUSTOMS CLEARANCE IMPOR TERHADAP KELANCARAN DELIVERY MUATAN PADA PT. FORTIS GLOBAL LOGISTIK

ILHAM WIYATA DEWANDANA, . (2026) PENGARUH PROSES CUSTOMS CLEARANCE IMPOR TERHADAP KELANCARAN DELIVERY MUATAN PADA PT. FORTIS GLOBAL LOGISTIK. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

	Text COVER.pdf Download (3MB)
	Text BAB 1.pdf Download (603kB)
	Text BAB 2.pdf Restricted to Registered users only Download (653kB) | Request a copy
	Text BAB 3.pdf Restricted to Registered users only Download (829kB) | Request a copy
	Text BAB 4.pdf Restricted to Registered users only Download (886kB) | Request a copy
	Text BAB 5.pdf Restricted to Registered users only Download (642kB) | Request a copy
	Text DAFTAR PUSTAKA.pdf Download (510kB)
	Text LAMPIRAN DAN DAFTAR RIWAYAT HIDUP.pdf Restricted to Registered users only Download (1MB) | Request a copy

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh proses customs clearance impor terhadap kelancaran delivery muatan pada PT Fortis Global Logistik setelah kendala logistik port-to-customer dikendalikan. Penelitian dilatarbelakangi oleh masih adanya penyelesaian proses customs clearance dan delivery muatan yang melebihi target Service Level Agreement maksimal dua hari kerja. Penelitian ini menggunakan pendekatan kuantitatif dengan desain asosiatif kausal. Sampel penelitian berjumlah 35 responden yang terdiri atas 15 karyawan operasional PT Fortis Global Logistik, 5 perwakilan petugas Bea Cukai, dan 15 consignee atau pemilik barang. Teknik pengambilan sampel menggunakan sampel jenuh. Data dikumpulkan melalui kuesioner dan dokumentasi, kemudian dianalisis menggunakan IBM SPSS Versi 27 melalui uji validitas, uji reliabilitas, uji normalitas, regresi linear berganda, uji t, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa seluruh instrumen penelitian dinyatakan valid dan reliabel serta residual model memenuhi asumsi normalitas. Persamaan regresi yang diperoleh adalah Y = 28,015 + 0,598X₁ − 0,148X₂. Proses customs clearance impor berpengaruh positif dan signifikan terhadap kelancaran delivery muatan dengan nilai koefisien regresi sebesar 0,598, nilai t hitung sebesar 5,086, dan signifikansi kurang dari 0,001. Kendala logistik port-to-customer berpengaruh negatif dan signifikan dengan koefisien regresi sebesar −0,148, nilai t hitung sebesar −2,363, dan signifikansi sebesar 0,024. Nilai Adjusted R Square sebesar 0,469 menunjukkan bahwa model penelitian mampu menjelaskan 46,9% variasi kelancaran delivery muatan, sedangkan 53,1% sisanya dipengaruhi oleh faktor lain di luar model. Dengan demikian, peningkatan kualitas dokumen, akurasi data, koordinasi, dan ketepatan penyelesaian customs clearance dapat meningkatkan kelancaran delivery muatan, sedangkan peningkatan kendala logistik dapat menurunkan kelancaran pengiriman. ***** This study aims to analyze the effect of the import customs clearance process on cargo delivery performance at PT Fortis Global Logistik after controlling for port-to-customer logistics constraints. The study was motivated by the fact that several customs clearance and cargo delivery processes still exceeded the company’s maximum two-working-day Service Level Agreement target. This research employed a quantitative approach with a causal associative design. The sample consisted of 35 respondents, comprising 15 operational employees of PT Fortis Global Logistik, 5 customs officers, and 15 consignees or cargo owners. A saturated sampling technique was applied. Data were collected through questionnaires and documentation and were analyzed using IBM SPSS Version 27 through validity testing, reliability testing, normality testing, multiple linear regression analysis, t-tests, and the coefficient of determination. The results showed that all research instruments were valid and reliable, while the regression residuals satisfied the normality assumption. The regression equation obtained was Y = 28.015 + 0.598X₁ − 0.148X₂. The import customs clearance process had a positive and significant effect on cargo delivery performance, with a regression coefficient of 0.598, a t-value of 5.086, and a significance value of less than 0.001. Port-to-customer logistics constraints had a negative and significant effect, with a regression coefficient of −0.148, a t-value of −2.363, and a significance value of 0.024. The Adjusted R Square value of 0.469 indicates that the research model explained 46.9% of the variation in cargo delivery performance, while the remaining 53.1% was influenced by other factors outside the model. Therefore, improvements in document quality, data accuracy, coordination, and the timeliness of customs clearance completion can enhance cargo delivery performance, whereas increasing logistics constraints can reduce delivery efficiency.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Drs.Dadang Suyadi Suryasumirat, M.Si. ; 2). Vivian Karim Ladesi, S.T., M.T.
Subjects:	Ilmu Sosial > Transportasi Ilmu Sosial > Perdagangan, e-commerce Teknologi dan Ilmu Terapan > Teknik Hidraulik, Pelabuhan, Irigasi
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	ILHAM WIYATA DEWANDANA .
Date Deposited:	12 Aug 2026 03:44
Last Modified:	12 Aug 2026 03:44
URI:	http://repository.unj.ac.id/id/eprint/69141

Actions (login required)

View Item