ANALISIS IMPLEMNTASI E-OFFICE DALAM PENGELOLAAN SURAT DI PT XYV PADA DIVISI SEKRETARIS PERUSAHAAN DAN HUBUNGAN MASYARAKAT

MUHAMMAD AJIB ALBANA, . (2026) ANALISIS IMPLEMNTASI E-OFFICE DALAM PENGELOLAAN SURAT DI PT XYV PADA DIVISI SEKRETARIS PERUSAHAAN DAN HUBUNGAN MASYARAKAT. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian kualitatif studi kasus ini bertujuan menganalisis implementasi Electronic Office (E-Office) dalam pengelolaan surat di Divisi Sekretaris Perusahaan dan Hubungan Masyarakat PT XYV. Data dihimpun melalui observasi alur kerja, dokumentasi regulasi, serta wawancara mendalam terhadap 4 infroman (purposive sampling: Sekretaris Direksi, Analis GCG, Staf Kesekretariatan, dan Staf Kearsipan). Analisis data menggunakan model interaktif Miles, Huberman, dan Saldana, dengan uji keabsahan triangulasi sumber, teknis, dan waktu. Hasil penelitian menunjukan implementasi E-Office di PT XYV mengacu Peraturan Direksi Nomor 04/Pdir-PT.XYV/IV/2024 untuk pembuatan draf, disposisi, tanda tangan elektronik (e-Sign) Badan Siber dan Sandi Negara (BSSN), sehingga memicu pekerjaan ganda (double work) bagi staf. Kendala utama bersumber dari budaya kerja, yakni keterbatasan sebagian pimpinan mengoperasikan teknologi Sehingga tetap memberikan Disposisi manual pada kertas cetak. Selain itu, kendala teknis seperti akses lambat, server down, kegagalan passphrase e-Sign akibat jaringan tidak stabil, serta tuntutan fisik eksternal turut menghambat paperless office. Upaya optimalisasi meliputi penyederhanaan antarmuka aplikasi oleh tim Teknologi Infromasi, pelatihan taktis berbasis peran bagi pimpinan, serta penegakan aturan internal yang mewajibkan dokumen digital di E-Office sebagai satu-satunya acuan resmi guna menghentikan double work secara permanen. Kata Kunci: E-Office, Pengelolaan Surat, Digitalisasi Administrasi, Double Work, Paperless Office ***** This qualitative case study aims to analyze the implementation of the Electronic Office (E-Office) system in managing correspondence within the Corporate Secretary and Public Relations Division of PT XYV. Data were collected through workflow observations, review of regulation documentation, and in-depth interviews with four informants (purposive sampling: Executive Secretary, GCG Analyst, Secretariat Staff). Data analysis utilized the interactive model by Miles, Huberman, and Saldana, with validity checks through source, technical, and temporal triangulation. The results show that the implementation of the E-Office at PT XYV follows Board Regulation No. 04/Pdir-PT.XYV/IV/2024 for drafting, disposition, and electronic signatures (e-Sign) issued by the national Cyber and Cryptography Agency (BSSN), thereby causing duplicate work for staff. The main obstacles steam from work culture, specifically the limited ability of some managers to operate the technology, leading them to continue issuing manual dispositions on printed paper. Additionally, technical challenges such as slow access, server downtime, e-Sign passphrase failures due to unstable networks, and external physical constraints further hinder the transition to a paperless office. Optimization efforts include simplifying the application interface by the information Technology team, providing role-based tactical for leaders, and enforcing internal regulations that mandate digital documents in E-Office as the sole official reference to permanently eliminate duplicate work. Keywords: E-Office, Correspondence Management, Administrative Digitalization, Double Work, Paperless Office

Item Type:	Thesis (Sarjana)
Additional Information:	1). Dewi Nurmalasari, S.Pd., M.M. ; 2). Suherdi, S.P.d., S.H., M.M.
Subjects:	Manajemen > Manajemen , Business Manajemen > Manajemen Kantor, Organisasi Manajemen > Manajemen Sumber Daya Manusia
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Muhammad Ajib Albana .
Date Deposited:	19 Aug 2026 07:24
Last Modified:	19 Aug 2026 07:24
URI:	http://repository.unj.ac.id/id/eprint/71890

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