PENGARUH BUDAYA ORGANISASI DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR MELALUI KEPUASAN KERJA (STUDI KASUS PADA DIVISI STATION OPERATION AND SERVICE PT MRT JAKARTA)

HANA FAIZAH, . (2026) PENGARUH BUDAYA ORGANISASI DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR MELALUI KEPUASAN KERJA (STUDI KASUS PADA DIVISI STATION OPERATION AND SERVICE PT MRT JAKARTA). Magister thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh budaya organisasi dan kepemimpinan transformasional terhadap Organizational Citizenship Behavior melalui kepuasan kerja. Penelitian ini mengguunakan jenis penelitian kuantitatif dengan populasi sebanyak 111 orang dengan sampel 87 orang karyawan pada Divisi Station Operation and Service PT MRT Jakarta. Teknik pengumpulan data menggunakan kuesioner, observasi, dan studi pustaka. Analisis data menggunakan Partial Least Square (PLS) dengan SmartPLS 4.0. Hasil penelitian menunjukkan bahwa: Budaya organisasi tidak berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB). Kepemimpinan transformasional berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB). Kepuasan kerja berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB). Budaya organisasi berpengaruh positif dan signifikan terhadap kepuasan kerja. Kepemimpinan transformasional berpengaruh positif dan signifikan terhadap kepuasan kerja. Kepuasan kerja secara signifikan memediasi pengaruh budaya organisasi terhadap Organizational Citizenship Behavior (OCB). Kepuasan kerja secara signifikan memediasi pengaruh kepemimpinan transformasional terhadap Organizational Citizenship Behavior (OCB). Keterbatasan penelitian ini melibatkan ukuran sampel yang relative lebih kecil, kendala waktu pengisian kuesioner, dan jumlah variabel yang terbatas, sehingga ruang lingkupnya terbatas. Sebagai rekomendasi penelitian selanjutnya dapat memperluas ukuran sampel, perluasan cakupan waktu pengumpulan data kuesioner, serta memperluas jumlah variabel penelitian agar memberikan wawasan yang lebih komprehensif. ***** This study aims to determine the effect of organizational culture and transformational leadership on Organizational Citizenship Behavior through job satisfaction as a mediating variable. This study uses a quantitative research type with a population of 111 people with a sample of 87 employees in the Station Operation and Service Division of PT MRT Jakarta. Data collection techniques used questionnaires, observation, and literature studies. Data analysis used Partial Least Square (PLS) with SmartPLS 4.0. The results of the study show that: Organizational culture has no significant effect Organizational Citizenship Behavior. Transformational leadership has a positive and significant effect on Organizational Citizenship Behavior. Job satisfaction has a positive and significant effect on Organizational Citizenship Behavior. Organizational culture has a positive and significant effect on job satisfaction. Transformational leadership has a positive and significant effect on job satisfaction. Job satisfaction can mediate the effect of organizational culture on Organizational Citizenship Behavior. Job satisfaction can mediate the effect of transformational leadership on Organizational Citizenship Behavior. The limitations of this study involve a relatively smaller sample size, time constraints for filling out the questionnaire, and a limited number of variables, so that its scope is limited. As a recommendation for further research, we recommend expanding the sample size, extending the timeframe for questionnaire data collection, and expanding the number of research variables to provide more comprehensive insights.

Item Type:	Thesis (Magister)
Additional Information:	1). Prof. Dr. Corry Yohana, M.M. ; 2). Dr. Widya Parimita, S.E., M.P.A.
Subjects:	Manajemen > Manajemen Sumber Daya Manusia
Divisions:	FE > S2 Manajemen
Depositing User:	Hana Faizah .
Date Deposited:	02 Sep 2026 02:57
Last Modified:	02 Sep 2026 02:57
URI:	http://repository.unj.ac.id/id/eprint/73613

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