Pengaruh Kualitas Layanan Pesantren, Citra Pesantren, dan Kepuasan Santri Terhadap Loyalitas Santri

DUDUN UBAEDULLAH, . (2020) Pengaruh Kualitas Layanan Pesantren, Citra Pesantren, dan Kepuasan Santri Terhadap Loyalitas Santri. Doktor thesis, UNIVERSITAS NEGERI JAKARTA.

[img] Text
COVER.pdf
Download (4MB)
[img] Text
BAB 1.pdf
Download (472kB)
[img] Text
BAB 2.pdf
Restricted to Registered users only
Download (1MB) | Request a copy
[img] Text
BAB 3.pdf
Restricted to Registered users only
Download (590kB) | Request a copy
[img] Text
BAB 4.pdf
Restricted to Registered users only
Download (852kB) | Request a copy
[img] Text
BAB 5.pdf
Download (347kB)
[img] Text
DAFTAR PUSTAKA.pdf
Download (474kB)
[img] Text
LAMPIRAN.pdf
Download (2MB)

Abstract

This study aims to obtain information about the effect of pesantren service quality, pesantren image, and santri satisfaction on santri loyalty. This study was conducted by a survey on 100 students as samples from 633 students of Pesantren Darunnajah, the largest pesantren in Jakarta, with a random sampling technique. This study analyzed the data using path analysis and was conducted with SPSS 25 and Lisrel 9.30 Student. Findings showed that (1) service quality of pesantren has a direct positive effect on santri loyalty; (2) pesantren image has a positive direct effect on santri loyalty; (3) santri satisfaction has a positive direct effect on santri loyalty. (4) pesantren image mediated effect service quality of pesantren on santri loyalty; (5) santri satisfaction mediated effect service quality of pesantren on santri loyalty; (6) santri satisfaction mediated effect pesantren image on santri loyalty through. Based on these findings, improvement toward santri loyalty can be affected by improving the pesantren services, instill a positive perception of the pesantren image, and increasing santri satisfaction.

Item Type: Thesis (Doktor)
Additional Information: 1). Prof. Dr. Ma'ruf Akbar, M.Pd. 2). Prof. Dr. Mukhneri Mukhtar, M.Pd.
Subjects: Pendidikan > Pendidikan Dasar
Divisions: PASCASARJANA > S3 Manajemen Pendidikan
Depositing User: Users 1848 not found.
Date Deposited: 07 Apr 2020 18:49
Last Modified: 07 Apr 2020 18:49
URI: http://repository.unj.ac.id/id/eprint/5142

Actions (login required)

View Item View Item
repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.