PERAN DYNAMIC CAPABILITIES DAN ORGANIZATIONAL AMBIDEXTERITY DALAM MEMEDIASI PENGARUH INTELLECTUAL CAPITAL DAN ENVIRONMENT UNCERTAINTY TERHADAP COMPETITIVE ADVANTAGE RUMAH SAKIT

Faisal Hamdi, . (2024) PERAN DYNAMIC CAPABILITIES DAN ORGANIZATIONAL AMBIDEXTERITY DALAM MEMEDIASI PENGARUH INTELLECTUAL CAPITAL DAN ENVIRONMENT UNCERTAINTY TERHADAP COMPETITIVE ADVANTAGE RUMAH SAKIT. Doktor thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

ABSTRAK Penelitian ini bertujuan menganalisis dan mendalami peran dynamic capabilities dan organizational ambidexterity dalam memediasi pengaruh intellectual capital dan environment uncertainty terhadap competitive advantage rumah sakit. Penelitian berlatar belakang atas meningkatnya kebutuhan rumah sakit untuk beradaptasi dengan dinamika dan perubahan lingkungan yang tidak pasti, persaingan di sektor kesehatan, dan tuntutan layanan kesehatan berkualitas tinggi. Intellectual capital menjadi sumber daya strategis yang memengaruhi kemampuan adaptasi dan inovasi rumah sakit. Sementara itu, environment uncertainty seperti perubahan regulasi dan fluktuasi permintaan mendorong perlunya pengembangan strategi adaptif. Penelitian ini menggunakan pendekatan kuantitatif dengan metode deskriptif dan eksplanatif. Data dikumpulkan melalui kuesioner berbasis skala Likert dari 112 responden, yang terdiri dari pemimpin dan pengambil keputusan pada rumah sakit kelas C di DKI Jakarta, Banten, dan Jawa Barat. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa intellectual capital berpengaruh signifikan terhadap dynamic capabilities dan organizational ambidexterity, tetapi tidak berpengaruh langsung terhadap competitive advantage. Sebaliknya, environment uncertainty berpengaruh signifikan terhadap semua variabel lainnya. Selain itu, dynamic capabilities dan organizational ambidexterity terbukti berperan sebagai mediator dalam pengaruh antara intellectual capital dan environment uncertainty terhadap competitive advantage. Temuan ini menegaskan bahwa pengelolaan sumber daya internal dan kemampuan organisasi untuk menyeimbangkan eksplorasi inovasi dan efisiensi operasional merupakan kunci mencapai keunggulan kompetitif. Penelitian ini berkontribusi secara teoretis dengan memperkaya literatur manajemen strategis di sektor kesehatan. Secara praktis, hasilnya memberikan panduan bagi rumah sakit untuk mengembangkan strategi berbasis kemampuan adaptasi dan ambidexterity organisasi guna menghadapi tantangan lingkungan yang dinamis. Kata Kunci: Intellectual Capital, Environment Uncertainty, Dynamic Capabilities, Organizational Ambidexterity, Competitive Advantage. ABSTRACT This study aimed to analyze and explore the role of dynamic capabilities and organizational ambidexterity in mediating the influence of intellectual capital and environment uncertainty on the competitive advantage of hospitals. The study was motivated by the increasing need for hospitals to adapt to dynamic and uncertain environmental changes, intense competition in the healthcare sector, and demands for high-quality healthcare services. Intellectual capital served as a strategic resource influencing the hospital's adaptive and innovative capabilities. Meanwhile, environment uncertainty, such as regulatory changes and demand fluctuations, necessitated the development of adaptive strategies. This research employed a quantitative approach using descriptive and explanatory methods. Data were collected through a Likert-scale questionnaire distributed to 112 respondents, consisting of leaders and decision-makers at Class C hospitals in DKI Jakarta, Banten, and West Java. Data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results indicated that intellectual capital significantly influenced dynamic capabilities and organizational ambidexterity but did not have a direct impact on competitive advantage. Conversely, environment uncertainty significantly influenced all other variables. Moreover, dynamic capabilities and organizational ambidexterity were proven to mediate the relationship between intellectual capital and environment uncertainty on competitive advantage. These findings emphasized that managing internal resources and balancing innovation exploration with operational efficiency were crucial to achieving competitive advantage. This study contributed theoretically by enriching the literature on strategic management in the healthcare sector. Practically, the findings provided guidance for hospitals to develop strategies based on adaptive capabilities and organizational ambidexterity to address dynamic environmental challenges. Keywords: Intellectual Capital, Environment Uncertainty, Dynamic Capabilities, Organizational Ambidexterity, Competitive Advantage.

Item Type:	Thesis (Doktor)
Additional Information:	1). Prof. Dr. Saparuddin M., M.Si. 2). Prof. Agung Dharmawan Buchdadi M.M., Ph.D.
Subjects:	Manajemen > Manajemen , Business Manajemen > Pendidikan, Riset Penelitian Bisnis Manajemen > Manajemen Sumber Daya Manusia
Divisions:	PASCASARJANA > S3 Ilmu Manajemen
Depositing User:	Faisal Hamdi .
Date Deposited:	14 Jan 2025 06:46
Last Modified:	14 Jan 2025 06:46
URI:	http://repository.unj.ac.id/id/eprint/52335

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