ANALISIS IMPLEMENTASI SISTEM PTOS-R (PELINDO TERMINAL OPERATING SYSTEM-RORO) DENGAN MENGGUNAKAN METODE PIECES FRAMEWORK DI TERMINAL PENUMPANG NUSANTARA PURA

YOLANDA JUNITASARI, . (2025) ANALISIS IMPLEMENTASI SISTEM PTOS-R (PELINDO TERMINAL OPERATING SYSTEM-RORO) DENGAN MENGGUNAKAN METODE PIECES FRAMEWORK DI TERMINAL PENUMPANG NUSANTARA PURA. Diploma thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk menganalisis implementasi sistem PTOS-R (Pelindo Terminal Operating System – Roro) di Terminal Penumpang Nusantara Pura sebagai respons terhadap meningkatnya mobilitas transportasi laut di Pelabuhan Tanjung Priok. Sistem PTOS-R diharapkan mampu meningkatkan efisiensi layanan, namun masih ditemukan sejumlah kendala teknis seperti gangguan pada alat auto gate dan jaringan sistem yang berdampak pada kelancaran operasional. Penelitian ini difokuskan untuk mengevaluasi kinerja sistem berdasarkan enam aspek PIECES Framework, yaitu Performance, Information, Economy, Control, Efficiency, dan Service, guna mengetahui sejauh mana sistem telah memenuhi tujuan awal implementasinya. Metode penelitian yang digunakan adalah pendekatan deskriptif kuantitatif dengan teknik pengumpulan data melalui kuesioner yang disebarkan kepada 30 responden, yaitu karyawan operasional Terminal Penumpang. Analisis data dilakukan secara statistik deskriptif dan diuji validitas serta reliabilitasnya. Setiap indikator PIECES diukur berdasarkan persepsi responden terhadap kinerja sistem PTOS-R dalam aktivitas sehari-hari. Hasil penelitian menunjukkan bahwa aspek Performance mendapatkan nilai tertinggi sebesar 2,94, sedangkan aspek Service memperoleh nilai terendah sebesar 2,63. Nilai rata-rata keseluruhan adalah 2,78 yang menunjukkan bahwa implementasi sistem PTOS-R berada pada kategori “setuju”. Temuan ini merekomendasikan perlunya perbaikan pada aspek layanan dan efisiensi agar sistem dapat berfungsi secara optimal. Penelitian ini diharapkan dapat menjadi bahan evaluasi bagi PT Pelindo dalam pengembangan sistem informasi terminal penumpang ke depan. ***** This study aims to analyze the implementation of the PTOS-R (Pelindo Terminal Operating System – Roro) system at the Nusantara Pura Passenger Terminal in response to the increasing mobility of sea transportation at the Port of Tanjung Priok. The PTOS-R system is expected to improve service efficiency, but a number of technical obstacles have been identified, such as disruptions to the auto gate and system network, which have impacted operational smoothness. This study focuses on evaluating system performance based on the six aspects of the PIECES Framework Performance, Information, Economy, Control, Efficiency, and Service to determine how well the system has met its initial implementation objectives. The research method used is a quantitative descriptive approach with data collection techniques through questionnaires distributed to 30 respondents, namely operational staff at the Passenger Terminal. Data analysis was conducted using descriptive statistics, and the validity and reliability of the data were tested. Each PIECES indicator was measured based on respondents' perceptions of the PTOS-R system's performance in daily activities. The research results indicate that the Performance aspect received the highest score of 2.94, while the Service aspect received the lowest score of 2.63. The overall average score was 2.78, indicating that the implementation of the PTOS-R system falls into the “agree” category. This finding recommends the need for improvements in the service and efficiency aspects to ensure the system functions optimally. This study is expected to serve as an evaluation tool for PT Pelindo in developing future passenger terminal information systems.

Item Type:	Thesis (Diploma)
Additional Information:	1). Prof. Dr. Henita Rahmayanti, M.Si ; 2). Dr. Winoto Hadi, M.T.
Subjects:	Teknologi dan Ilmu Terapan > Teknik Hidraulik, Pelabuhan, Irigasi
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	Yolanda Junitasari .
Date Deposited:	05 Aug 2025 02:06
Last Modified:	05 Aug 2025 02:06
URI:	http://repository.unj.ac.id/id/eprint/56652

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