ANALISIS FAKTOR YANG MENGHAMBAT PROSES CUSTOM CLEARANCE DALAM KEGIATAN EKSPOR DI GUDANG KONSOLIDASI PADA PT. XYZ

SEVIA DWI ASTUTI, . (2025) ANALISIS FAKTOR YANG MENGHAMBAT PROSES CUSTOM CLEARANCE DALAM KEGIATAN EKSPOR DI GUDANG KONSOLIDASI PADA PT. XYZ. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk menganalisis faktor-faktor yang menghambat proses custom clearance dalam kegiatan ekspor di gudang konsolidasi pada PT. XYZ. Proses custom clearance merupakan tahap krusial dalam kegiatan ekspor karena berpengaruh langsung terhadap kelancaran arus barang dan efisiensi logistik. Meskipun sistem digital seperti CEISA 4.0 telah diimplementasikan, pelaksanaannya masih menghadapi berbagai kendala teknis dan administratif. Penelitian ini menggunakan pendekatan kuantitatif deskriptif dengan teknik wawancara tertutup kepada tujuh responden dari pihak internal dan eksternal perusahaan. Instrumen penelitian disusun berdasarkan enam kategori utama: waktu, biaya, teknologi, sumber daya manusia (SDM), regulasi, dan koordinasi. Hasil analisis data menunjukkan bahwa faktor yang paling dominan menghambat proses custom clearance adalah koordinasi (91%), diikuti oleh teknologi (85%) dan SDM (80%). Hambatan yang paling sering muncul antara lain kurangnya sinkronisasi antar divisi, gangguan sistem CEISA, serta keterbatasan kompetensi staf operasional. Sementara itu, faktor regulasi, waktu, dan biaya menunjukkan pengaruh yang lebih rendah. Visualisasi melalui diagram Fishbone memperkuat bahwa hambatan-hambatan tersebut saling berkaitan dan membutuhkan solusi yang terintegrasi. Temuan ini diharapkan dapat menjadi dasar evaluasi dan perbaikan bagi PT. XYZ dalam meningkatkan efektivitas proses custom clearance ekspor di gudang konsolidasi. Kata kunci: custom clearance, ekspor, gudang konsolidasi, koordinasi, teknologi, CEISA ***** This study aims to analyze the factors that hinder the customs clearance process in export activities at the consolidation warehouse of PT. XYZ. The customs clearance process is a crucial stage in export operations as it directly affects the flow of goods and logistical efficiency. Although digital systems such as CEISA 4.0 have been implemented, their application still faces various technical and administrative challenges. This research employs a descriptive quantitative approach using closed interviews with seven respondents from both internal and external parties of the company. The research instrument was developed based on six main categories: time, cost, technology, human resources (HR), regulations, and coordination. The data analysis reveals that the most dominant factor hindering the customs clearance process is coordination (91%), followed by technology (85%) and human resources (80%). The most frequent obstacles include a lack of synchronization between divisions, system disruptions with CEISA, and limited staff competence. Meanwhile, regulatory, time, and cost factors show a lower impact. A visual Fishbone diagram further illustrates that these obstacles are interrelated and require integrated solutions. The findings are expected to serve as a basis for PT. XYZ to evaluate and improve the effectiveness of the export customs clearance process in the consolidation warehouse. Keywords: customs clearance, export, consolidation warehouse, coordination, technology, CEISA

Item Type:	Thesis (Sarjana)
Additional Information:	1). Kencana Verawati, S.S.T, M.M.Tr. ; 2). Vivian Karim Ladesi, M.T.
Subjects:	Teknologi dan Ilmu Terapan > Teknik Hidraulik, Pelabuhan, Irigasi
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	Users 28028 not found.
Date Deposited:	06 Aug 2025 05:55
Last Modified:	06 Aug 2025 05:55
URI:	http://repository.unj.ac.id/id/eprint/58246

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