ANALISIS PENDISTRIBUSIAN SURAT JALAN PADA FACILITY, WORKSHOP, SAFETY, DEVELOPMENT DEPARTMENT PT UNITED TRACTORS TBK

JUNDIRA, . (2026) ANALISIS PENDISTRIBUSIAN SURAT JALAN PADA FACILITY, WORKSHOP, SAFETY, DEVELOPMENT DEPARTMENT PT UNITED TRACTORS TBK. Diploma thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk menganalisis proses pendistribusian surat jalan, mengidentifikasi tantangan yang dihadapi, serta merumuskan solusi dalam pendistribusian surat jalan konvensional pada Facility, Workshop, Safety, Development Department PT United Tractors Tbk. Metode penelitian yang digunakan adalah metode kualitatif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Informan dalam penelitian ini berjumlah lima orang yang dipilih secara purposive berdasarkan keterlibatan dan pemahaman terhadap proses pendistribusian surat jalan. Hasil penelitian menunjukkan bahwa proses pendistribusian surat jalan telah berjalan sesuai dengan prosedur administrasi perusahaan, namun masih menghadapi beberapa kendala, seperti ketidaksesuaian data antara surat jalan dan Purchase Order (PO), risiko kesalahan input akibat pencatatan manual, serta keterlambatan distribusi dan pengarsipan dokumen karena masih bergantung pada dokumen fisik. Selain itu, rotasi personel turut memengaruhi kelancaran alur pendistribusian dokumen. Berdasarkan temuan tersebut, penelitian ini menyimpulkan bahwa penerapan sistem pendistribusian surat jalan yang lebih terintegrasi dan berbasis digital dapat menjadi solusi untuk meningkatkan efisiensi, akurasi data, serta keteraturan pengarsipan. Penelitian ini diharapkan dapat memberikan kontribusi bagi perusahaan dalam memperbaiki sistem administrasi serta menjadi referensi bagi penelitian selanjutnya di bidang administrasi perkantoran. Kata Kunci: pendistribusian surat, surat jalan, sistem administrasi, PT United Tractors ***** This research aims to analyse the distribution process of delivery orders, identify the challenges encountered, and formulate solutions for the conventional delivery order distribution system at the Facility, Workshop, Safety, Development Department of PT United Tractors Tbk. The research employed a qualitative method with data collection techniques consisting of observation, interviews, and documentation. Five informants were selected using purposive sampling based on their involvement and understanding of the delivery order distribution process. The results indicate that the delivery order distribution process has been implemented in accordance with the company’s administrative procedures. However, several challenges remain, including discrepancies between delivery orders and Purchase Orders (PO), risks of data input errors due to manual recording, and delays in document distribution and archiving caused by reliance on physical documents. In addition, personnel rotation also affects the continuity of the document distribution process. Based on these findings, this study concludes that implementing a more integrated and digital-based delivery order distribution system can improve efficiency, data accuracy, and document archiving management. This research is expected to contribute to improving administrative systems within the company and serve as a reference for future studies in the field of office administration. Keywords: letter distribution, delivery note, administrative system, PT United Tractors Tbk.

Item Type:	Thesis (Diploma)
Additional Information:	1). Dr. Marsofiyati, S.Pd., M.Pd; 2). Maulana Amirul Adha, S.Pd., M.Pd.
Subjects:	Manajemen > Manajemen Kantor, Organisasi
Divisions:	FE > D IV Administrasi Perkantoran Digital
Depositing User:	Jundira .
Date Deposited:	27 Jan 2026 04:21
Last Modified:	27 Jan 2026 04:21
URI:	http://repository.unj.ac.id/id/eprint/64065

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