IMPLEMENTASI STANDAR OPERASIONAL PROSEDUR (SOP) PADA PELAYANAN PELATIHAN DI UPT PELATIHAN PEMERINTAH PROVINSI DKI JAKARTA

FITRI PIDIAH MAHESA, . (2024) IMPLEMENTASI STANDAR OPERASIONAL PROSEDUR (SOP) PADA PELAYANAN PELATIHAN DI UPT PELATIHAN PEMERINTAH PROVINSI DKI JAKARTA. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini dilakukan di bagian pelatihan di Unit Pelaksana Teknis (UPT) Pelatihan Pemerintah Provinsi DKI Jakarta. Penelitian ini dilakukan guna mengetahui dan mendeskripsikan implementasi Standar Operasional Prosedur (SOP) pada pelayanan pelatihan sebagai langkah kerja bagi instansi yang bergerak dalam memberikan pelatihan. Penelitian ini dilakukan sejak bulan September 2023 hingga Mei 2024. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Pengumpulan data dilakukan dengan observasi, wawancara, serta studi dokumentasi. Informan dalam penelitian ini meliputi; kepala satuan pelatihan, staf pelatihan, instruktur pelatihan, dan peserta pelatihan. SOP pelatihan di UPT Pelatihan Pemerintah Provinsi DKI Jakarta telah ada dan diterapkan sejak tahun 2019. Penelitian ini bertujuan menganalisis implementasi SOP Pelatihan berdasarkan tujuh indikator yaitu efisiensi, konsistensi, minimalisasi kesalahan, penyelesaian masalah, perlindungan tenaga kerja, peta kerja, dan batasan pertahanan. Berdasarkan tujuh indikator, empat indikator yaitu efisiensi, minimalisasi kesalahan, penyelesaian masalah, dan batasan pertahanan menunjukan bahwa implementasi SOP Pelatihan sudah dilakukan sesuai dengan standar. Meskipun begitu, terdapat kekurangan implementasi SOP pada beberapa indikator yaitu konsistensi, perlindungan tenaga kerja, dan peta kerja. Penelitian ini menyimpulkan bahwa meskipun terdapat hambatan dalam implementasi SOP di UPT Pelatihan Pemerintah Provinsi DKI Jakarta, pelatihan dapat berjalan sesuai dengan tujuan yang ditetapkan.*****This research was conducted in the training division of the Technical Implementation Unit (UPT) Training of the Provincial Government of DKI Jakarta. The purpose of this study is to understand and describe the implementation of Standard Operating Procedures (SOP) in training services as a working step for institutions involved in providing training. The research was conducted from September 2023 to May 2024. This study uses a qualitative approach with a descriptive method. Data collection was carried out through observation, interviews, and documentation studies. Informants in this study included the head of the training unit, training staff, training instructors, and training participants. The training SOP at UPT Training of the Provincial Government of DKI Jakarta has existed and been implemented since 2019. This study aims to analyze the implementation of Training SOPs based on seven indicators: efficiency, consistency, error minimization, problem-solving, labor protection, workflow, and defense limits. Of the seven indicators, four indicators, namely efficiency, error minimization, problem solving, and defense limitations, show that the implementation of the Training SOP has been carried out in accordance with the standards. However, there are shortcomings in the implementation of SOPs in several indicators, namely consistency, labor protection, and work maps. This study concludes that despite the obstacles in the implementation of SOPs at the DKI Jakarta Provincial Government Training Unit, the training can run in accordance with the set goals.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Prof. Dr. Neti Karnati, M.Pd. 2). Prof. Dr. Masduki Ahmad, S.H., M.M.
Subjects:	Pendidikan > Pendidikan Manajemen > Manajemen Sumber Daya Manusia
Divisions:	FIP > S1 Manajemen Pendidikan
Depositing User:	Fitri Pidiah Mahesa .
Date Deposited:	16 Jul 2024 05:56
Last Modified:	16 Jul 2024 05:56
URI:	http://repository.unj.ac.id/id/eprint/45613

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