PENGEMBANGAN STANDAR OPERASIONAL PROSEDUR PELAYANAN PERAWATAN TANGAN (MANICURE) DI SALON UNIVERSITAS NEGERI JAKARTA LINK AND MATCH DENGAN INDUSTRI MARTHA TILAAR

MEDINA FIRDHAUSA, . (2026) PENGEMBANGAN STANDAR OPERASIONAL PROSEDUR PELAYANAN PERAWATAN TANGAN (MANICURE) DI SALON UNIVERSITAS NEGERI JAKARTA LINK AND MATCH DENGAN INDUSTRI MARTHA TILAAR. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Belum tersedianya Standar Operasional Prosedur (SOP) pelayanan perawatan tangan (manicure) di Salon Universitas Negeri Jakarta menyebabkan pelaksanaan pelayanan belum memiliki standar yang seragam sehingga berpotensi menimbulkan perbedaan prosedur antar mahasiswa praktikan. Penelitian ini bertujuan menghasilkan Standar Operasional Prosedur (SOP) pelayanan perawatan tangan (manicure) yang layak diterapkan di Salon Universitas Negeri Jakarta dengan mengacu pada standar pelayanan industri Martha Tilaar. Penelitian ini menggunakan metode Research and Development (R&D) dengan model 4D (Define, Design, Develop, dan Disseminate). Tahap define dilakukan melalui observasi, wawancara, dan studi literatur. Tahap design meliputi penyusunan konten, sistematika, dan format SOP berdasarkan Peraturan Menteri Ketenagakerjaan Republik Indonesia Nomor 5 Tahun 2017, Standar Kompetensi Kerja Nasional Indonesia (SKKNI), hasil observasi di Salon Martha Tilaar, serta literatur mengenai pelayanan manicure. Tahap develop dilakukan melalui validasi oleh dua ahli materi dan satu ahli bahasa serta uji praktikalitas kepada mahasiswa. Tahap disseminate dilakukan secara terbatas di Salon Universitas Negeri Jakarta. Hasil penelitian menunjukkan bahwa SOP yang dikembangkan memperoleh kategori Sangat Layak dengan persentase validasi ahli materi I sebesar 98,33%, ahli materi II sebesar 100%, dan ahli bahasa sebesar 82%. Hasil uji praktikalitas menunjukkan kategori Sangat Praktis, dengan persentase 93,9% pada uji one to one dan 91,8% pada uji small group. Dengan demikian, SOP pelayanan perawatan tangan (manicure) dinyatakan layak dan praktis digunakan sebagai pedoman pelayanan di Salon Universitas Negeri Jakarta. Kata Kunci : Standar Operasional Prosedur, Manicure, Model 4D, Link and Match, Salon Kecantikan. ***** The absence of a standardized Standard Operating Procedure (SOP) for manicure services at the Jakarta State University Salon has resulted in inconsistent service implementation, leading to variations in service procedures among student practitioners. This study aimed to develop a feasible Standard Operating Procedure (SOP) for manicure services at the Jakarta State University Salon by referring to the service standards implemented by Martha Tilaar. This research employed the Research and Development (R&D) method using the 4D development model, which consists of Define, Design, Develop, and Disseminate. The define stage was conducted through observations, interviews, and literature reviews. The design stage involved developing the SOP content, document structure, and format based on the Regulation of the Minister of Manpower of the Republic of Indonesia Number 5 of 2017, the Indonesian National Work Competency Standards (SKKNI), observations at Martha Tilaar Salon, and manicure-related literature. The develop stage included validation by two material experts and one language expert, followed by practicality testing involving university students. The disseminate stage was carried out on a limited scale at the Jakarta State University Salon. The results indicated that the developed SOP was categorized as Highly Feasible, with validation scores of 98.33% from the first material expert, 100% from the second material expert, and 82% from the language expert. The practicality test showed that the SOP was Highly Practical, with scores of 93.9% in the one-to-one trial and 91.8% in the small-group trial. Therefore, the developed Standard Operating Procedure (SOP) for manicure services is considered feasible and practical as a service guideline at the Jakarta State University Salon. Keywords: Standard Operating Procedure, Manicure, 4D Model, Link and Match, Beauty Salon.

Item Type:	Thesis (Sarjana)
Additional Information:	1). Titin Supiani, M.Pd. ; 2). Dr. Nurul Hidayah, M.Pd.
Subjects:	Ilmu Sosial > Industri, Buruh, Produksi Ilmu Sosial > Kewirausahaan Pendidikan > Media Pembelajaran Manajemen > Manajemen , Business Manajemen > Manajemen Sumber Daya Manusia Tata Rias > Tata Rias (Makeup)
Divisions:	FT > S1 Pendidikan Tata Rias
Depositing User:	Medina Firdhausa .
Date Deposited:	13 Aug 2026 08:52
Last Modified:	13 Aug 2026 08:52
URI:	http://repository.unj.ac.id/id/eprint/70755

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