PENGARUH KUALITAS PELAYANAN AUTO GATE SYSTEM (AGS) TERHADAP KEPUASAN PELANGGAN DI PT. IPC TERMINAL PETIKEMAS AREA TANJUNG PRIOK 2

MOHAMMAD NAUFAL ABDULLAH, . (2024) PENGARUH KUALITAS PELAYANAN AUTO GATE SYSTEM (AGS) TERHADAP KEPUASAN PELANGGAN DI PT. IPC TERMINAL PETIKEMAS AREA TANJUNG PRIOK 2. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Dalam aktivitas ekspor-impor di pelabuhan, petikemas menjadi salah satu alat untuk mengirim suatu komoditas ke dalam maupun luar negeri. Namun, masih sering terjadinya permasalahan yang diakibatkan banyak-nya penumpukan petikemas di terminal. Untuk menghindari permasalahan muatan impor adalah dengan cara mempercepat arus keluarnya suatu barang dari mulai barang itu dibongkar dari kapal hingga keluar dari pelabuhan yaitu dengan merealisasikan Auto Gate System di IPC Terminal Petikemas Tanjung Priok 2. Penilitian ini betujuan untuk mengetahui kualitas pelayanan Auto Gate System (AGS), mengetahui kepuasan pelanggan, dan menganalisis seberapa besar pengaruh kualitas pelayanan Auto Gate System (AGS) terhadap kepuasan pelanggan di PT. IPC Terminal Petikemas Area Tanjung Priok 2. Metode analisis yang digunakan adalah Analisis Deskriptif, Uji Validitas, Uji Reliabilitas, Uji Analisis Regresi Linier Sederhana, Uji t, dan Uji Koefisien Determinasi (R2). Hasil Uji T diperoleh nilai signifikasi sebesar 0,000 < 0,05, maka dapat disimpulkan bahwa Ha yang menyatakan bahwa kualitas pelayanan Auto Gate System (AGS) di PT. IPC Terminal Petikemas Area Tanjung Priok 2 diterima. Hasil uji koefisien determinasi, nilai R2 sebesar 0,53 yang berarti 53% kepuasan pelanggan dipengaruhi variabel kualitas pelayanan. Sisanya sebesar 47% dipengaruhi oleh variabel lain yang belum diteliti dalam penelitian ini. Kata Kunci: Kualitas Pelayanan, Kepuasan Pelanggan, Auto Gate System, Pelabuhan ********** In export-import activities at ports, containers are a means of sending commodities domestically or internationally. However, problems still often occur due to the large buildup of containers at the terminal. To avoid problems with imported cargo, it is necessary to speed up the outflow of goods from the moment the goods are unloaded from the ship until they leave the port, namely by implementing the Auto Gate System at the IPC Tanjung Priok Container Terminal 2. This research aims to determine the quality of the Auto Gate System (AGS) service. ), knowing customer satisfaction, and analyzing how much influence the quality of Auto Gate System (AGS) service has on customer satisfaction at PT. IPC Container Terminal Tanjung Priok Area 2. The analytical methods used are Descriptive Analysis, Validity Test, Reliability Test, Simple Linear Regression Analysis Test, t Test, and Coefficient of Determination Test (R2). The T Test results obtained a significance value of 0.000 < 0.05, so it can be concluded that Ha which states that the quality of the Auto Gate System (AGS) service at PT. Tanjung Priok Area Container Terminal IPC 2 received. The results of the coefficient of determination test, the R2 value is 0.53, which means that 53% of customer satisfaction is influenced by service quality variables. The remaining 47% is influenced by other variables that have not been examined in this research. Keywords: Service Quality, Customer Satisfaction, Auto Gate System, Port

Item Type:	Thesis (Sarjana)
Additional Information:	1). Vivian Karim Ladesi, S.T.,M.T. ; 2). Kencana Verawati, S.S.T.,M.M.Tr.
Subjects:	Ilmu Sosial > Transportasi Ilmu Sosial > Perdagangan, e-commerce
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	Mohammad Naufal Abdullah .
Date Deposited:	07 Aug 2024 00:15
Last Modified:	07 Aug 2024 00:15
URI:	http://repository.unj.ac.id/id/eprint/48887

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