ANALISIS KETERSEDIAAN DOKUMEN EKSPOR TERHADAP KETEPATAN WAKTU PENAGIHAN CUSTOMER BERDASARKAN PERSEPSI PEKERJA PT YUSEN LOGISTICS INDONESIA

HAURA LUTHFIYAH, . (2026) ANALISIS KETERSEDIAAN DOKUMEN EKSPOR TERHADAP KETEPATAN WAKTU PENAGIHAN CUSTOMER BERDASARKAN PERSEPSI PEKERJA PT YUSEN LOGISTICS INDONESIA. Sarjana thesis, UNIVERSITAS NEGERI JAKARTA.

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Abstract

Penelitian ini bertujuan untuk menganalisis ketepatan waktu penagihan yang dilakukan oleh PT Yusen Logistics Indonesia atas pengiriman ekspor salah satu customer, serta menganalisis keterkaitan antara ketersediaan dokumen ekspor dengan ketepatan waktu penagihan customer tersebut, berdasarkan persepsi pekerja yang terlibat langsung dalam proses Billing. Penelitian dilatarbelakangi oleh ketentuan perusahaan yang menetapkan batas waktu penagihan maksimal 14 hari setelah Estimated Time of Departure (ETD), namun dalam praktiknya proses penagihan kerap terhambat akibat dokumen ekspor yang belum tersedia secara lengkap dan tepat waktu. Penelitian ini menggunakan metode kualitatif dengan model analisis data Miles dan Huberman. Data dikumpulkan melalui observasi, studi dokumentasi, dan wawancara mendalam terhadap tiga informan, yaitu Supervisor Billing, Assistant Supervisor Billing, dan PIC Billing, kemudian diuji keabsahannya melalui triangulasi sumber dan angket validasi silang antar informan. Hasil penelitian menunjukkan bahwa dokumen yang diterima tim Billing hampir tidak pernah lengkap sejak pertama kali diserahkan, sehingga ketepatan waktu penagihan belum sepenuhnya sesuai dengan ketentuan 14 hari setelah ETD, terutama pada tagihan reimbursement yang bergantung pada dokumen pihak ketiga. Penelitian ini juga menemukan keterkaitan yang nyata antara ketersediaan dokumen ekspor dengan ketepatan waktu penagihan, di mana hambatan utama bukan berasal dari kapasitas sistem Billing yang sebenarnya sudah memadai, melainkan dari ketersediaan dokumen sebagai prasyarat input proses penagihan. Penelitian ini diharapkan dapat memberikan kontribusi bagi pengembangan ilmu manajemen logistik ekspor, serta menjadi bahan evaluasi bagi perusahaan dalam meningkatkan efektivitas pengelolaan dokumen dan proses Billing. Kata Kunci: Billing, Ketersediaan Dokumen Ekspor, Ketepatan Waktu Penagihan, Logistik Ekspor, Persepsi Pekerja ***** This study aims to analyze the timeliness of billing conducted by PT Yusen Logistics Indonesia for one of its export customers, as well as to examine the relationship between export document availability and billing timeliness based on the perceptions of workers directly involved in the billing process. The study is motivated by the company's policy requiring invoices to be issued within a maximum of 14 days after the Estimated Time of Departure (ETD), although in practice the billing process is frequently hindered by export documents that are incomplete or not received on time. This research employs a qualitative method using the Miles and Huberman data analysis model. Data were collected through observation, documentation study, and in-depth interviews with three informants, namely the Billing Supervisor, Assistant Billing Supervisor, and Billing Person in Charge (PIC), and were validated through source triangulation and a cross-informant validation questionnaire. The findings reveal that documents received by the billing team are rarely complete from the outset, resulting in billing timeliness that does not fully comply with the company's 14-day policy, particularly for reimbursement invoices dependent on third-party documents. The study further identifies a clear relationship between export document availability and billing timeliness, indicating that the primary obstacle lies not in the billing system's technical capacity, which is already adequate, but in document availability as a prerequisite input for the billing process. This research is expected to contribute to the development of export logistics management knowledge and to serve as an evaluative basis for the company in enhancing the effectiveness of document management and billing procedures. Keywords: Billing, Billing Timeliness, Export Logistics, Export Document Availability, Worker Perception

Item Type:	Thesis (Sarjana)
Additional Information:	1). Nur Azisah, S.T., M.T. ; 2). Drs. Dadang Suyadi Suryasumirat, M.Si.
Subjects:	Ilmu Sosial > Transportasi Ilmu Sosial > Perdagangan, e-commerce Teknologi dan Ilmu Terapan > Teknik Hidraulik, Pelabuhan, Irigasi
Divisions:	FT > D IV Manajemen Pelabuhan dan Logistik Maritim
Depositing User:	Haura Luthfiyah .
Date Deposited:	07 Aug 2026 04:55
Last Modified:	07 Aug 2026 04:55
URI:	http://repository.unj.ac.id/id/eprint/69017

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